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- Tasks: Assist customers at the trade counter and support daily branch operations.
- Company: Join Eurocell, a leading name in uPVC products with a dynamic team culture.
- Benefits: Competitive salary, healthcare plan, bonuses, and discounts on products.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Customer service skills and a valid driving licence are essential.
- Other info: Enjoy a great work-life balance with flexible hours and career growth opportunities.
The predicted salary is between 27936 - 31536 £ per year.
Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell.
Responsibilities
- Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations.
- Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers.
- Provide exceptional customer service and support to new and existing customers.
- Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans.
- Responsible for route planning, safe driving and keeping the Company vehicle clean.
- Supporting the Branch Manager with actions and activities on time, in full.
- Compliance with Health and Safety, company policies and procedures.
- Ensure excellence in customer service, operational standards and Branch sales targets are achieved.
- Support the delivery of sales targets whilst developing and maintaining positive customer relationships.
- Assist with the delivery of branch operations.
- Provide support and assistance to Branch colleagues as required.
- Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale.
- Passion and energy to deliver exceptional customer service and achieve business targets.
- A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers.
- A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy.
- Good organisational skills, with ability to prioritise and use own initiative.
- Confident IT user, with experience of MS Office and industry standard software e.g. SAP.
- A full and valid driving license is essential, and a FLT licence could be a distinct advantage.
- Previous branch stock take experience could be a distinct advantage.
- Comfortable to work in a small team and on occasion, alone.
- Experience within a similar role ideally in a trade / builders merchant / retail, glazing or uPVC environment could be a distinct advantage.
Hours
44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota.
Salary & Benefits
SALARY: £27,936 basic salary per year.
BONUS/OTE: Realistic total earning potential of up to £31,536 per year.
BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount.
BASE: Site Based.
Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.
Additional Benefits & Workplace Details
- We have a Christmas shutdown period.
- We only work occasional Saturdays, on a rota basis.
- We don't open our branches on Sundays.
- Our branches close at 4:30pm during the week, we support your work/life balance!
- We offer a FREE Healthcare plan for all our employees.
- Exceptional monthly Branch Bonus and industry leading induction and training programmes.
- Excellent opportunities to grow with us, and progress your career; you will be rewarded with a very competitive basic salary.
- An excellent monthly bonus scheme.
- 25 days holiday, plus statutory holidays - normally 33 days in total each year.
- Free Healthcare plan for all employees.
- Enhanced Maternity and Paternity benefit.
- Free Life Assurance Plan of 3x your Annual Salary.
- Option to join the Eurocell Share Save Scheme at discounted rates.
- Company Pension Plan.
- Employee discount on Eurocell products.
- Discounts across many well-known online and high street retailers.
- A blend of training, including e-learning and on the job training to help your career development.
- Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it.
- Colleague Referral Programme; we pay you for successfully referring people to join our team.
- Excellent opportunities to grow with us, and progress your career.
Trade Counter Assistants employer: Eurocell PLC
Contact Detail:
Eurocell PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistants
✨Tip Number 1
Get to know the company inside out! Research Eurocell's values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Since the role is all about engaging with customers, think of scenarios where you can demonstrate your ability to handle queries and provide exceptional service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This could give you insider tips and maybe even a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Eurocell team.
We think you need these skills to ace Trade Counter Assistants
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about working with us at Eurocell and helping our customers.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience. If you've worked in a trade or retail environment before, shout about it! We love seeing how your background fits with what we do.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. No need for fluff – just show us what you’ve got!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Eurocell PLC
✨Know Your Products
Familiarise yourself with the products Eurocell offers, especially uPVC items. Being able to confidently discuss product features and benefits will impress your interviewers and show that you're ready to engage with customers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you went above and beyond to help a customer, as this role is all about making customers happy and building relationships.
✨Demonstrate Your Team Spirit
Since you'll be working closely with the Branch Manager and colleagues, highlight your ability to work well in a team. Share experiences where you supported your teammates or contributed to a positive work environment.
✨Be Ready for Practical Scenarios
Expect questions or scenarios related to trade counter operations, such as handling stock or planning deliveries. Brush up on your organisational skills and think through how you'd manage these tasks effectively in a busy branch.
