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- Tasks: Assist customers at the trade counter, manage sales, and deliver products.
- Company: Join Eurocell, a leading stock market listed company in uPVC products.
- Benefits: Enjoy a competitive salary, free healthcare, and generous holiday allowance.
- Why this job: Be part of a dynamic team with great career growth and work-life balance.
- Qualifications: Passion for customer service, valid driving license, and IT skills required.
- Other info: Flexible working hours with no Sunday shifts and a Christmas shutdown.
The predicted salary is between 20800 - 24000 £ per year.
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ROLE: Trade Counter Assistant
HOURS: 44 per Week
SALARY:£26,basic salary per year
BONUS: Realistic total earning potential of up to £30,per year
Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.
Our Trade Branch Network roles offera host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways:
- We have a Christmas shutdown period
- We only work occasional Saturdays, on a rota basis
- We don\’t open our branches on Sundays
- Our branches close at 4:30pm during the week, we support your work/life balance!
- We offer a FREE Healthcare plan for all our employees
- Exceptional monthly Branch Bonus
- Industry leading induction and training programmes
- Excellent opportunities to grow with us, and progress your career
Our Trade Branch Network offers genuine opportunitiesto make a difference, and provides many exciting career pathways within Eurocell.
HERE\’S WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS:
- You will be rewarded with a very competitive basic salary of £26, per year
- An excellent monthly bonus scheme, which added to your salary would be up to£30,per year
- 25 days holiday, plus statutory holidays – normally 33 days in total each year
- *NEW for * Free Healthcare plan for all employees
- *NEW for * Enhanced Maternity and Paternity benefit
- Free Life Assurance Plan of 3x your Annual Salary
- Christmas shutdown
- Saturdays only on a rota, and no Sunday working!
- Our branches close at 4:30pm during the week, we respect your work/life balance!
- Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
- Company Pension Plan
- Employee discount on Eurocell products
- Discounts across many well-known online and high street retailers
- A blend of training, including e-learning and on the job training to help your career development
- Care First Employee Assistance Programme, available 24 hours a day, days a year for confidential support and advice,if and when you need it
- Colleague Referral Programme; we pay you for successfully referring people to join our team
- Excellent opportunities to grow with us, and progress your career
- Industry leading induction and training programmes
WHAT OUR TRADE COUNTER ASSISTANTS DO:
- Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations
- Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers
- Provide exceptional customer service and support to new and existing customers
- Picking, loading and delivering products to customers via Eurocell’s 3.5 tonne flatbed trucks and LWB vans
- Responsible for route planning, safe driving and keeping the Company vehicle clean
- Supporting the Branch Manager with actions and activities on time, in full
- Compliance with Health and Safety, company policies and procedures
- Ensure excellence in customer service, operational standards and Branch sales targets are achieved
- Support the delivery of sales targets whilst developing and maintaining positive customer relationships
- Assist with the delivery of branch operations
- Provide support and assistance to Branch colleagues as required
- Maintaining branch standards – including warehouse and stock management, front of house cleanliness and point of sale
WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS:
- Passion and energy to deliver exceptional customer service and achieve business targets
- A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers
- A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy
- Good organisational skills, with ability to prioritise and use own initiative
- Confident IT user, with experience of MS Office and industry standard software eg SAP
- A full and valid driving license is essential, and a FLT licence could be a distinct advantage
- Previous branch stock take experience could be a distinct advantage
- Comfortable to work in a small team and on occasion, alone
- Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage
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Trade Counter Assistant/Driver employer: Eurocell PLC
Contact Detail:
Eurocell PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistant/Driver
✨Tip Number 1
Familiarise yourself with Eurocell's products and services. Understanding the uPVC market and being able to discuss specific products confidently will impress during any informal chats or interviews.
✨Tip Number 2
Showcase your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer, as this role heavily focuses on delivering exceptional service.
✨Tip Number 3
Highlight your organisational skills. Be prepared to discuss how you manage your time and prioritise tasks, especially in a busy trade counter environment where efficiency is key.
✨Tip Number 4
If you have experience with driving and route planning, make sure to mention it. This role involves delivering products, so demonstrating your ability to handle a vehicle safely and efficiently will be beneficial.
We think you need these skills to ace Trade Counter Assistant/Driver
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Trade Counter Assistant role. Emphasise any customer service experience, sales achievements, and familiarity with uPVC products or similar industries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to meet sales targets. Mention specific examples of how you've successfully engaged with customers in the past and how you can contribute to Eurocell's success.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, IT proficiency, and any experience with stock management or driving. If you have a FLT licence or previous experience in a trade environment, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Eurocell PLC
✨Show Your Customer Service Skills
As a Trade Counter Assistant, exceptional customer service is key. Be prepared to share examples of how you've successfully handled customer queries or complaints in the past. This will demonstrate your ability to engage with customers and ensure they leave happy.
✨Demonstrate Product Knowledge
Familiarise yourself with uPVC products and the building industry before the interview. Showing that you have a basic understanding of the products Eurocell offers will impress the interviewers and highlight your enthusiasm for the role.
✨Highlight Your Teamwork Experience
This role requires working closely with colleagues and supporting the Branch Manager. Share experiences where you've successfully collaborated with a team, showcasing your ability to contribute positively to a work environment.
✨Prepare for Practical Questions
Expect questions about route planning and safe driving, as well as how you would handle stock management. Think through scenarios that may arise in the role and be ready to discuss how you would approach them.
