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- Tasks: Assist customers at the trade counter and deliver products using company vehicles.
- Company: Join Eurocell, a leading stock market listed company in uPVC products.
- Benefits: Enjoy healthcare plans, life assurance, discounts, and a competitive salary with bonuses.
- Why this job: Be part of a dynamic team with great career growth and work/life balance.
- Qualifications: Passion for customer service, valid driving license, and IT skills required.
- Other info: Flexible working hours with occasional Saturdays and a Christmas shutdown.
The predicted salary is between 27936 - 31536 £ per year.
HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota
SALARY: £27,936 basic salary per year
BONUS/OTE: Realistic total earning potential of up to £31,536 per year
BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
BASE: Site Based
Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.
Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways:
- We have a Christmas shutdown period
- We only work occasional Saturdays, on a rota basis
- We don't open our branches on Sundays
- Our branches close at 4:30pm during the week, we support your work/life balance!
- We offer a FREE Healthcare plan for all our employees
- Exceptional monthly Branch Bonus
- Industry leading induction and training programmes
- Excellent opportunities to grow with us, and progress your career
WHAT OUR TRADE COUNTER ASSISTANTS DO:
- Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations
- Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers
- Provide exceptional customer service and support to new and existing customers
- Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans
- Responsible for route planning, safe driving and keeping the Company vehicle clean
- Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures
- Ensure excellence in customer service, operational standards and Branch sales targets are achieved
- Support the delivery of sales targets whilst developing and maintaining positive customer relationships
- Assist with the delivery of branch operations
- Provide support and assistance to Branch colleagues as required
- Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale
WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS:
- Passion and energy to deliver exceptional customer service and achieve business targets
- A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers
- A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy
- Good organisational skills, with ability to prioritise and use own initiative
- Confident IT user, with experience of MS Office and industry standard software eg SAP
- A full and valid driving license is essential, and a FLT licence could be a distinct advantage
- Previous branch stock take experience could be a distinct advantage
- Comfortable to work in a small team and on occasion, alone
- Experience within a similar role ideally in a trade / builders merchant / retail, glazing or uPVC environment could be a distinct advantage
WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS:
- You will be rewarded with a very competitive basic salary
- An excellent monthly bonus scheme
- 25 days holiday, plus statutory holidays - normally 33 days in total each year
- Free Healthcare plan for all employees
- Enhanced Maternity and Paternity benefit
- Free Life Assurance Plan of 3x your Annual Salary
- Christmas shutdown
- Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
- Company Pension Plan
- Employee discount on Eurocell products
- Discounts across many well-known online and high street retailers
- A blend of training, including e-learning and on the job training to help your career development
- Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
- Colleague Referral Programme; we pay you for successfully referring people to join our team
- Excellent opportunities to grow with us, and progress your career
Trade Counter Assistant / Driver employer: Eurocell PLC
Contact Detail:
Eurocell PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistant / Driver
✨Tip Number 1
Familiarise yourself with Eurocell's products and services. Understanding the uPVC market and being able to discuss product features confidently will impress during any interactions you have with the team.
✨Tip Number 2
Showcase your customer service skills in any conversations or interviews. Highlight past experiences where you've gone above and beyond for customers, as this role heavily focuses on delivering exceptional service.
✨Tip Number 3
Prepare to discuss your organisational skills and how you manage your time effectively. Since the role involves route planning and stock management, demonstrating your ability to prioritise tasks will be beneficial.
✨Tip Number 4
If you have experience with MS Office or industry-standard software like SAP, be ready to talk about it. This technical knowledge can set you apart from other candidates and show that you're prepared for the role.
We think you need these skills to ace Trade Counter Assistant / Driver
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and sales. Emphasise any previous roles in trade, retail, or similar environments, and showcase your ability to work in a team.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for customer service and your hands-on approach. Mention specific examples of how you've successfully engaged with customers and achieved sales targets in the past.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, IT proficiency, and any experience with stock management. If you have a full driving licence or FLT licence, make sure to mention these as they are essential for the role.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Eurocell values team players who are eager to contribute to the branch's success, so let your personality shine through!
How to prepare for a job interview at Eurocell PLC
✨Show Your Customer Service Skills
As a Trade Counter Assistant, exceptional customer service is key. Be prepared to share examples of how you've successfully engaged with customers in the past, demonstrating your ability to communicate effectively and resolve issues.
✨Demonstrate Your Product Knowledge
Familiarise yourself with uPVC products and the building industry before the interview. Showing that you have a basic understanding of the products Eurocell offers will impress the interviewers and highlight your enthusiasm for the role.
✨Highlight Your Organisational Skills
The role requires good organisational skills, so be ready to discuss how you prioritise tasks and manage your time effectively. Share specific examples from previous jobs where you successfully handled multiple responsibilities.
✨Prepare for Practical Questions
Expect questions about route planning and safe driving, as these are crucial aspects of the job. Think about your previous driving experiences and be ready to explain how you ensure safety and efficiency on the road.
