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For Companies At a Glance
- Tasks: Assist customers at the trade counter and support branch operations.
- Company: Join a leading builders' merchant with a focus on teamwork and customer service.
- Benefits: Competitive salary, healthcare plan, staff discounts, and generous holiday allowance.
- Why this job: Make a real impact by delivering exceptional service and achieving sales targets.
- Qualifications: Passion for customer service and a valid driving licence required.
- Other info: Flexible hours, career growth opportunities, and a supportive work environment.
The predicted salary is between 21900 - 27900 £ per year.
Key Responsibilities
- Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations.
- Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers.
- Provide exceptional customer service and support to new and existing customers.
- Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans.
- Responsible for route planning, safe driving and keeping the Company vehicle clean.
- Supporting the Branch Manager with actions and activities on time, in full.
- Compliance with Health and Safety, company policies and procedures.
- Ensure excellence in customer service, operational standards and Branch sales targets are achieved.
- Support the delivery of sales targets whilst developing and maintaining positive customer relationships.
- Assist with the delivery of branch operations.
- Provide support and assistance to Branch colleagues as required.
- Maintain branch standards – including warehouse and stock management, front of house cleanliness and point of sale.
Key Attributes & Qualifications
- Passion and energy to deliver exceptional customer service and achieve business targets.
- A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers.
- A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy.
- Good organisational skills, with ability to prioritise and use own initiative.
- Confident IT user, with experience of MS Office and industry standard software eg SAP.
- A full and valid driving licence is essential, and a FLT licence could be a distinct advantage.
- Previous branch stock take experience could be a distinct advantage.
- Comfortable to work in a small team and on occasion, alone.
- Experience within a similar role ideally in a trade/builders merchant/retail, glazing or uPVC environment could be a distinct advantage.
Hours & Pay
- Hours: 22 per week – Permanent role, Between 7am – 4:30pm, Monday to Friday, 8am – 12pm on a Saturday Rota.
- Salary: £27,936 basic salary per year Pro Rata.
- Bonus/OTE: Realistic total earning potential of up to £31,536 per year Pro Rata.
Benefits
- Healthcare Cash Plan.
- 3x Salary Life Assurance.
- High Street Discounts.
- Staff Discount.
- We have a Christmas shutdown period.
- We only work occasional Saturdays, on a rota basis.
- We don't open our branches on Sundays.
- Our branches close at 4:30pm during the week, we support your work/life balance!
- We offer a FREE Healthcare plan for all our employees.
- Exceptional monthly Branch Bonus.
- Industry leading induction and training programmes.
- Excellent opportunities to grow with us, and progress your career.
- You will be rewarded with a very competitive basic salary.
- 25 days holiday, plus statutory holidays – normally 33 days in total each year.
- Free Healthcare plan for all employees.
- Enhanced Maternity and Paternity benefit.
- Free Life Assurance Plan of 3x your Annual Salary.
- Christmas shutdown.
- Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success.
- Company Pension Plan.
- Employee discount on Eurocell products.
- Discounts across many well-known online and high street retailers.
- A blend of training, including e-learning and on-the-job training to help your career development.
- Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it.
- Colleague Referral Programme – we pay you for successfully referring people to join our team.
- Excellent opportunities to grow with us, and progress your career.
Trade Counter Assistants in Taunton employer: Eurocell PLC
Contact Detail:
Eurocell PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistants in Taunton
✨Tip Number 1
Get to know the company inside out! Research Eurocell's values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and think about how your experience aligns with their needs. We want you to feel confident and ready to impress!
✨Tip Number 3
Show your personality! When you're at the trade counter or in an interview, let your enthusiasm shine through. They’re looking for someone who’s hands-on and customer-focused, so be yourself and engage with them.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Trade Counter Assistants in Taunton
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers and achieving sales targets.
Tailor Your CV: Make sure your CV highlights relevant experience, especially if you've worked in a trade or retail environment before. We love seeing how your skills align with our needs, so don’t be shy about showcasing your achievements!
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get straight to the point about why you’d be a great fit for the Trade Counter Assistant role and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Eurocell PLC
✨Know Your Products
Familiarise yourself with the products you'll be selling. Understand their features, benefits, and how they meet customer needs. This will help you confidently communicate product knowledge during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on customer satisfaction.
✨Demonstrate Your Team Spirit
Be ready to discuss your experience working in a team environment. Highlight instances where you supported colleagues or contributed to a positive team dynamic, as collaboration is key in this role.
✨Safety First!
Brush up on health and safety regulations relevant to the trade industry. Be prepared to discuss how you ensure compliance and maintain a safe working environment, as this is crucial for the role.
