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- Tasks: Lead daily branch operations and deliver exceptional customer service.
- Company: Join Eurocell, the market leader in uPVC products and a dynamic stock market listed Plc.
- Benefits: Enjoy a competitive salary, healthcare plan, bonuses, and discounts at high street retailers.
- Why this job: Be part of a supportive team with great career growth opportunities and a focus on work/life balance.
- Qualifications: Passion for customer service, strong organisational skills, and a valid driving licence required.
- Other info: Work Monday to Friday with occasional Saturdays; enjoy a Christmas shutdown and 25 days holiday.
ROLE: Branch Supervisor
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.
HOURS: 44 per Week – Permanent Role, 7am – 4:30pm, Monday to Friday, 8am – 12pm on a Saturday Rota
SALARY: £31,614 basic salary per year
BONUS/OTE: Realistic total earning potential of up to £36,414 per year
BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
BASE: Site Based
Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.
We are delighted to be recruiting a Branch Supervisor to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Trade Branch Supervisors are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share.
Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways:
We have a Christmas shutdown period
We only work occasional Saturdays, on a rota basis
We don\’t open our branches on Sundays
Our branches close at 4:30pm during the week, we support your work/life balance!
We offer a FREE Healthcare plan for all our employees
Exceptional monthly Branch Bonus Industry leading induction and training programmes
Excellent opportunities to grow with us, and progress your career
Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell.
WHAT OUR BRANCH SUPERVISORS DO:
Our Branch Supervisors are hands-on, lead by example, and work closely with the Branch Manager in day to day branch operations
Provide exceptional customer service and support to new and existing customers
Ensure excellence in customer service, operational standards and Branch sales targets are achieved
Support the delivery of sales targets whilst developing and maintaining positive customer relationships
Assist with the delivery of branch operations
Provide support and assistance to Branch colleagues as required
Support the Branch Manager to ensure team complete actions and activities on time, and in full
Ensure Branch team compliance with Health and Safety, company policies and procedures
Undertake stocktakes and audits
Maintain maintenance records for Branch vehicles
Conduct Branch housekeeping for front of house, warehousing and merchanting
WHAT WE NEED FROM OUR BRANCH SUPERVISORS:
Passion and energy to deliver exceptional customer service and achieve business targets
A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers
A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy
Good organisational skills, with ability to prioritise and use own initiative
Confident IT user, with experience of MS Office and industry standard software eg SAP
A full and valid driving license is essential, and a FLT licence could be a distinct advantage
The ability to cover for the Branch Manager when required
Previous branch stock take experience could be a distinct advantage
Comfortable to work in a small team and on occasion, xiskglj alone
Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage
WHAT WE OFFER OUR BRANCH SUPERVISORS:
You will be rewarded with a very competitive basic salary
An excellent monthly bonus scheme
25 days holiday, plus statutory holidays – normally 33 days in total each year
Free Healthcare plan for all employees
Enhanced Maternity and Paternity benefit
Free Life Assurance Plan of 3x your Annual Salary
Christmas shutdown
Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
Company Pension Plan
Employee discount on Eurocell products
Discounts across many well-known online and high street retailers
A blend of training, including e-learning and on the job training to help your career development
Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
Colleague Referral Programme; we pay you for successfully referring people to join our team
Excellent opportunities to grow with us, and progress your career
Branch Supervisor employer: Eurocell PLC
Contact Detail:
Eurocell PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Supervisor
✨Tip Number 1
Familiarise yourself with Eurocell's products and services. Understanding the specifics of uPVC products will not only help you in customer interactions but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experience where you've led a team or managed operations. Highlighting your hands-on approach will resonate well with the expectations for a Branch Supervisor.
✨Tip Number 3
Prepare to discuss how you would handle customer service challenges. Providing examples of how you've successfully resolved issues in the past can set you apart as a candidate who prioritises customer satisfaction.
✨Tip Number 4
Research the company's culture and values. Being able to articulate how your personal values align with Eurocell's mission will show that you're not just looking for any job, but are genuinely interested in contributing to their success.
We think you need these skills to ace Branch Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Branch Supervisor role. Emphasise your customer service abilities, leadership experience, and any previous roles in retail or trade environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to drive sales. Mention specific examples of how you've successfully led teams or improved customer experiences in past roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as organisational skills, IT proficiency, and the ability to work both independently and as part of a team. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a supervisory role.
How to prepare for a job interview at Eurocell PLC
✨Show Your Customer Service Skills
As a Branch Supervisor, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your hands-on approach and commitment to enhancing the customer experience.
✨Demonstrate Leadership Qualities
Since you'll be leading by example, highlight your leadership experiences. Discuss how you've motivated a team or handled challenges in a previous role. This will show that you can support the Branch Manager effectively and ensure the team meets its targets.
✨Know the Company and Its Products
Research Eurocell and its uPVC products before the interview. Understanding the company's market position and product offerings will allow you to speak confidently about how you can contribute to driving sales and maintaining operational standards.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare scenarios where you've successfully managed stock takes, audits, or compliance with health and safety regulations, as these are crucial aspects of the role.
