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- Tasks: Lead a team to deliver top-notch customer service and achieve sales targets.
- Company: Join Eurocell, the market leader in uPVC products, known for valuing its people.
- Benefits: Enjoy a competitive salary, healthcare plan, bonuses, and discounts at popular retailers.
- Why this job: Be part of a dynamic team with real opportunities for career growth and work-life balance.
- Qualifications: Passion for customer service, strong organisational skills, and a valid driving licence required.
- Other info: Experience in retail or trade is a plus; enjoy a Christmas shutdown and flexible working hours.
The predicted salary is between 28740 - 33540 £ per year.
HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota
SALARY: £28,740 basic salary per year
BONUS/OTE: Realistic total earning potential of up to £33,540 per year
BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
BASE: Site Based
Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.
We are delighted to be recruiting a Branch Supervisor to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Trade Branch Supervisors are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share.
Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways:
- We have a Christmas shutdown period
- We only work occasional Saturdays, on a rota basis
- We don’t open our branches on Sundays
- Our branches close at 4:30pm during the week, we support your work/life balance!
We offer a FREE Healthcare plan for all our employees, exceptional monthly Branch Bonus, industry leading induction and training programmes, and excellent opportunities to grow with us, and progress your career. Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell.
WHAT OUR BRANCH SUPERVISORS DO:
- Our Branch Supervisors are hands-on, lead by example, and work closely with the Branch Manager in day to day branch operations
- Provide exceptional customer service and support to new and existing customers
- Ensure excellence in customer service, operational standards and Branch sales targets are achieved
- Support the delivery of sales targets whilst developing and maintaining positive customer relationships
- Assist with the delivery of branch operations
- Provide support and assistance to Branch colleagues as required
- Support the Branch Manager to ensure team complete actions and activities on time, and in full
- Ensure Branch team compliance with Health and Safety, company policies and procedures
- Undertake stocktakes and audits
- Maintain maintenance records for Branch vehicles
- Conduct Branch housekeeping for front of house, warehousing and merchanting
WHAT WE NEED FROM OUR BRANCH SUPERVISORS:
- Passion and energy to deliver exceptional customer service and achieve business targets
- A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers
- A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy
- Good organisational skills, with ability to prioritise and use own initiative
- Confident IT user, with experience of MS Office and industry standard software eg SAP
- A full and valid driving license is essential, and a FLT licence could be a distinct advantage
- The ability to cover for the Branch Manager when required
- Previous branch stock take experience could be a distinct advantage
- Comfortable to work in a small team and on occasion, alone
- Experience within a similar role ideally in a trade / builders merchant / retail, glazing or uPVC environment could be a distinct advantage
WHAT WE OFFER OUR BRANCH SUPERVISORS:
- You will be rewarded with a very competitive basic salary
- An excellent monthly bonus scheme
- 25 days holiday, plus statutory holidays - normally 33 days in total each year
- Free Healthcare plan for all employees
- Enhanced Maternity and Paternity benefit
- Free Life Assurance Plan of 3x your Annual Salary
- Christmas shutdown
- Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
- Company Pension Plan
- Employee discount on Eurocell products
- Discounts across many well-known online and high street retailers
- A blend of training, including e-learning and on the job training to help your career development
- Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
- Colleague Referral Programme; we pay you for successfully referring people to join our team
- Excellent opportunities to grow with us, and progress your career
Branch Supervisor employer: Eurocell PLC
Contact Detail:
Eurocell PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Supervisor
✨Tip Number 1
Familiarise yourself with Eurocell's products and services. Understanding the specifics of uPVC products will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service skills during any interactions. Since the role emphasises exceptional customer service, be prepared to share examples of how you've successfully engaged with customers in previous roles.
✨Tip Number 3
Highlight your leadership experience. As a Branch Supervisor, you'll need to lead by example, so be ready to discuss times when you've motivated a team or improved operational standards.
✨Tip Number 4
Prepare to discuss your organisational skills. The role requires good organisational abilities, so think of specific instances where you've effectively prioritised tasks or managed time efficiently.
We think you need these skills to ace Branch Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Branch Supervisor role. Emphasise your customer service experience, leadership abilities, and any previous roles in a trade or retail environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to drive sales. Mention specific examples of how you've successfully led teams or improved customer experiences in past roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as organisational skills, IT proficiency, and the ability to work both independently and as part of a team. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a supervisory role.
How to prepare for a job interview at Eurocell PLC
✨Show Your Customer Service Skills
As a Branch Supervisor, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your hands-on approach and commitment to enhancing the customer experience.
✨Demonstrate Leadership Qualities
Since you'll be leading by example, it's important to showcase your leadership skills during the interview. Discuss any experiences where you've successfully managed a team or project, highlighting your ability to motivate others and drive results.
✨Know the Company and Its Products
Familiarise yourself with Eurocell and its range of uPVC products. Understanding the company's market position and values will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Operational Questions
Expect questions about branch operations, sales targets, and compliance with health and safety standards. Prepare to discuss how you've handled similar responsibilities in the past, showcasing your organisational skills and ability to prioritise tasks.
