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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and achieve sales targets.
- Company: Join Eurocell, the market leader in uPVC products, known for valuing its people.
- Benefits: Enjoy a competitive salary, free healthcare, and discounts at high street retailers.
- Why this job: Be part of a dynamic team with real opportunities for career growth and work-life balance.
- Qualifications: Passion for customer service, good organisational skills, and a valid driving licence required.
- Other info: Experience in retail or trade environments is a plus; occasional Saturday work on a rota.
The predicted salary is between 28740 - 33540 £ per year.
Overview
ROLE: Trade Counter Assistant / Driver
HOURS: 44 per Week, 7am – 4:30pm, Monday to Friday, 8am – 12pm on a rota – Permanent Role
SALARY: £28,740 basic, plus 10% Zone Allowance, totalling £31,614 plus bonus Pro Rata
BONUS/OTE: Realistic total earning potential of up to £36,414 per year
BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
BASE: Site Based
Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.
Benefits
- We have a Christmas shutdown period
- We only work occasional Saturdays, on a rota basis
- We don’t open our branches on Sundays
- Our branches close at 4:30pm during the week, we support your work/life balance!
- We offer a FREE Healthcare plan for all our employees
- Exceptional monthly Branch Bonus
- Industry leading induction and training programmes
- Excellent opportunities to grow with us, and progress your career
What Our Trade Counter Assistants Do
Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations
- Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers
- Provide exceptional customer service and support to new and existing customers
- Picking, loading and delivering products to customers via Eurocell\’s 3.5 tonne flatbed trucks and LWB vans
- Responsible for route planning, safe driving and keeping the Company vehicle clean
- Supporting the Branch Manager with actions and activities on time, in full
- Compliance with Health and Safety, company policies and procedures
- Ensure excellence in customer service, operational standards and Branch sales targets are achieved
- Support the delivery of sales targets whilst developing and maintaining positive customer relationships
- Assist with the delivery of branch operations
- Provide support and assistance to Branch colleagues as required
- Maintain branch standards – including warehouse and stock management, front of house cleanliness and point of sale
What We Need From Our Trade Counter Assistants
- Passion and energy to deliver exceptional customer service and achieve business targets
- A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers
- A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy
- Good organisational skills, with ability to prioritise and use own initiative
- Confident IT user, with experience of MS Office and industry standard software e.g. SAP
- A full and valid driving license is essential, and a FLT licence could be a distinct advantage
- Previous branch stock take experience could be a distinct advantage
- Comfortable to work in a small team and on occasion, alone
- Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage
What We Offer Our Trade Counter Assistants
- You will be rewarded with a very competitive basic salary
- 10% Zone allowance
- An excellent monthly bonus scheme
- 25 days holiday, plus statutory holidays – normally 33 days in total each year
- Free Healthcare plan for all employees
- Enhanced Maternity and Paternity benefit
- Free Life Assurance Plan of 3x your Annual Salary
- Christmas shutdown
- Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
- Company Pension Plan
- Employee discount on Eurocell products
- Discounts across many well-known online and high street retailers
- A blend of training, including e-learning and on the job training to help your career development
- Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
- Colleague Referral Programme; we pay you for successfully referring people to join our team
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Contact Detail:
Eurocell PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Supervisor
✨Tip Number 1
Familiarise yourself with Eurocell's products and services. Understanding the specifics of uPVC products and how they fit into the building industry will give you an edge in conversations during the interview process.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully handled customer interactions in the past. This role is all about delivering exceptional service, so showcasing your experience will be crucial.
✨Tip Number 3
Highlight your leadership abilities by discussing any previous experience where you led a team or managed operations. Being hands-on and leading by example is key for this position, so make sure to convey that.
✨Tip Number 4
Prepare to discuss your organisational skills and how you prioritise tasks. The role requires managing multiple responsibilities, so being able to articulate your approach to organisation will impress the hiring team.
We think you need these skills to ace Branch Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and branch operations. Emphasise any previous roles where you led a team or achieved sales targets, as these are key aspects of the Branch Supervisor role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service and your ability to drive sales. Mention specific examples from your past experiences that demonstrate your hands-on approach and leadership skills.
Highlight Relevant Skills: Clearly outline your organisational skills, IT proficiency, and any experience with stocktaking or working in a trade environment. These skills are crucial for the Branch Supervisor position and should be prominently featured in your application.
Show Enthusiasm for the Company: Research Eurocell and mention why you want to work for them specifically. Highlight their commitment to employee well-being and career development, and explain how your values align with theirs in your application.
How to prepare for a job interview at Eurocell PLC
✨Show Your Customer Service Skills
As a Branch Supervisor, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your hands-on approach and commitment to enhancing the customer experience.
✨Demonstrate Leadership Qualities
Since you'll be leading by example, highlight any past experiences where you've successfully managed a team or taken charge of a project. Discuss how you motivate others and ensure that operational standards are met, as this aligns with the role's responsibilities.
✨Know the Company and Its Products
Research Eurocell and its uPVC products before the interview. Understanding their market position and product offerings will show your genuine interest in the company and help you answer questions more effectively, especially regarding sales and customer engagement.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to prioritise tasks or resolve conflicts within a team, as these will showcase your organisational skills and ability to work under pressure.
