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- Tasks: Lead a team to deliver exceptional customer service and achieve sales targets.
- Company: Join Eurocell, the market leader in uPVC products with a dynamic culture.
- Benefits: Competitive salary, monthly bonuses, healthcare plan, and generous holiday allowance.
- Why this job: Make a real impact in a hands-on role with excellent career growth opportunities.
- Qualifications: Passion for customer service, strong organisational skills, and a valid driving licence.
- Other info: Enjoy a supportive work/life balance with occasional Saturday shifts and no Sunday openings.
The predicted salary is between 28740 - 33540 £ per year.
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota
SALARY: £28,740 basic salary per year
BONUS/OTE: Realistic total earning potential of up to £33,540 per year
BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
BASE: Site Based
Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.
We are delighted to be recruiting a Branch Supervisor to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Trade Branch Supervisors are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share.
Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways:
- We have a Christmas shutdown period
- We only work occasional Saturdays, on a rota basis
- We don’t open our branches on Sundays
- Our branches close at 4:30pm during the week, we support your work/life balance!
We offer a FREE Healthcare plan for all our employees, exceptional monthly Branch Bonus, industry leading induction and training programmes, and excellent opportunities to grow with us, and progress your career.
WHAT OUR BRANCH SUPERVISORS DO:
- Provide exceptional customer service and support to new and existing customers
- Ensure excellence in customer service, operational standards and Branch sales targets are achieved
- Support the delivery of sales targets whilst developing and maintaining positive customer relationships
- Assist with the delivery of branch operations
- Provide support and assistance to Branch colleagues as required
- Support the Branch Manager to ensure team complete actions and activities on time, and in full
- Ensure Branch team compliance with Health and Safety, company policies and procedures
- Undertake stocktakes and audits
- Maintain maintenance records for Branch vehicles
- Conduct Branch housekeeping for front of house, warehousing and merchanting
WHAT WE NEED FROM OUR BRANCH SUPERVISORS:
- Passion and energy to deliver exceptional customer service and achieve business targets
- A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers
- A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy
- Good organisational skills, with ability to prioritise and use own initiative
- Confident IT user, with experience of MS Office and industry standard software eg SAP
- A full and valid driving license is essential, and a FLT licence could be a distinct advantage
- The ability to cover for the Branch Manager when required
- Previous branch stock take experience could be a distinct advantage
- Comfortable to work in a small team and on occasion, alone
- Experience within a similar role ideally in a trade / builders merchant / retail, glazing or uPVC environment could be a distinct advantage
WHAT WE OFFER OUR BRANCH SUPERVISORS:
- You will be rewarded with a very competitive basic salary
- An excellent monthly bonus scheme
- 25 days holiday, plus statutory holidays - normally 33 days in total each year
- Free Healthcare plan for all employees
- Enhanced Maternity and Paternity benefit
- Free Life Assurance Plan of 3x your Annual Salary
- Christmas shutdown
- Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
- Company Pension Plan
- Employee discount on Eurocell products
- Discounts across many well-known online and high street retailers
- A blend of training, including e-learning and on the job training to help your career development
- Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
- Colleague Referral Programme; we pay you for successfully referring people to join our team
- Excellent opportunities to grow with us, and progress your career
Branch Supervisor employer: Eurocell PLC
Contact Detail:
Eurocell PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Supervisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Eurocell. Understand their products, values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Branch Supervisor and be ready to share examples of your customer service skills and leadership abilities.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and showing that you take the opportunity seriously can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Branch Supervisor position.
We think you need these skills to ace Branch Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Branch Supervisor role. Highlight your customer service experience and any leadership roles you've had, as we love to see how you can lead by example!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about delivering exceptional customer service. Share specific examples of how you've achieved sales targets or improved customer relationships in the past.
Showcase Your Organisational Skills: In your application, mention any experiences where you've successfully managed multiple tasks or projects. We value good organisational skills, so let us know how you prioritise and use your initiative!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our dynamic team at Eurocell!
How to prepare for a job interview at Eurocell PLC
✨Know the Company Inside Out
Before your interview, take some time to research Eurocell. Understand their products, values, and what makes them a leader in the uPVC market. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Branch Supervisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you can lead by example and foster strong relationships, which is crucial for driving sales and enhancing customer experience.
✨Demonstrate Your Leadership Qualities
Be ready to discuss your leadership style and how you motivate a team. Think of specific instances where you successfully managed a team or project. Eurocell values hands-on leaders, so show them how you can support the Branch Manager and ensure operational excellence.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and growth opportunities within Eurocell. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
