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- Tasks: Lead a team to deliver exceptional customer service and achieve sales targets.
- Company: Join Eurocell, the market leader in uPVC products with a dynamic culture.
- Benefits: Competitive salary, monthly bonuses, healthcare plan, and generous holiday allowance.
- Why this job: Make a real impact in a hands-on role with excellent career growth opportunities.
- Qualifications: Passion for customer service, strong organisational skills, and a valid driving licence.
- Other info: Enjoy a supportive work/life balance with occasional Saturday shifts and no Sunday openings.
ROLE: Branch Supervisor
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.
HOURS: 44 per Week – Permanent Role, 7am – 4:30pm, Monday to Friday, 8am – 12pm on a Saturday Rota
SALARY: £28,740 basic salary per year
BONUS/OTE: Realistic total earning potential of up to £33,540 per year
BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
BASE: Site Based
Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.
We are delighted to be recruiting a Branch Supervisor to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Trade Branch Supervisors are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share.
Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways:
We have a Christmas shutdown period
We only work occasional Saturdays, on a rota basis
We don\’t open our branches on Sundays
Our branches close at 4:30pm during the week, we support your work/life balance!
We offer a FREE Healthcare plan for all our employees
Exceptional monthly Branch Bonus Industry leading induction and training programmes
Excellent opportunities to grow with us, and progress your career
Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell.
WHAT OUR BRANCH SUPERVISORS DO:
Our Branch Supervisors are hands-on, lead by example, and work closely with the Branch Manager in day to day branch operations
Provide exceptional customer service and support to new and existing customers
Ensure excellence in customer service, operational standards and Branch sales targets are achieved
Support the delivery of sales targets whilst developing and maintaining positive customer relationships
Assist with the delivery of branch operations
Provide support and assistance to Branch colleagues as required
Support the Branch Manager to ensure team complete actions and activities on time, and in full
Ensure Branch team compliance with Health and Safety, company policies and procedures
Undertake stocktakes and audits
Maintain maintenance records for Branch vehicles
Conduct Branch housekeeping for front of house, warehousing and merchanting
WHAT WE NEED FROM OUR BRANCH SUPERVISORS:
Passion and energy to deliver exceptional customer service and achieve business targets
A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers
A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy
Good organisational skills, with ability to prioritise and use own initiative
Confident IT user, with experience of MS Office and industry standard software eg SAP
A full and valid driving license is essential, and a FLT licence could be a distinct advantage
The ability to cover for the Branch Manager when required
Previous branch stock take experience could be a distinct advantage
Comfortable to work in a small team and on occasion, xiskglj alone
Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage
WHAT WE OFFER OUR BRANCH SUPERVISORS:
You will be rewarded with a very competitive basic salary
An excellent monthly bonus scheme
25 days holiday, plus statutory holidays – normally 33 days in total each year
Free Healthcare plan for all employees
Enhanced Maternity and Paternity benefit
Free Life Assurance Plan of 3x your Annual Salary
Christmas shutdown
Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
Company Pension Plan
Employee discount on Eurocell products
Discounts across many well-known online and high street retailers
A blend of training, including e-learning and on the job training to help your career development
Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
Colleague Referral Programme; we pay you for successfully referring people to join our team
Excellent opportunities to grow with us, and progress your career
Branch Supervisor employer: Eurocell PLC
Contact Detail:
Eurocell PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Supervisor
✨Tip Number 1
Get to know the company inside out! Research Eurocell's values, products, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and sales targets. Think about examples from your past experiences that demonstrate your hands-on approach and ability to lead a team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Branch Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Branch Supervisor role. Highlight your customer service experience and any leadership roles you've had, as we love to see how you can lead by example!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering exceptional customer service and how you can contribute to our team. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you've achieved in your previous roles. Whether it's hitting sales targets or improving customer satisfaction, we want to know how you've made a difference!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s quick and easy, and ensures your application gets to the right place without any hassle!
How to prepare for a job interview at Eurocell PLC
✨Know the Company Inside Out
Before your interview, make sure you research Eurocell thoroughly. Understand their products, values, and recent news. This will not only help you answer questions but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Branch Supervisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you can lead by example in delivering excellent service.
✨Demonstrate Your Leadership Qualities
Be ready to discuss your leadership style and how you motivate a team. Think of specific instances where you successfully managed a team or project, and be prepared to share these stories during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the branch operations, team dynamics, and growth opportunities within Eurocell. This shows you're engaged and serious about the position.
