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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and achieve sales targets.
- Company: Eurocell plc is a market leader in uPVC products, valuing dynamic team players.
- Benefits: Enjoy a competitive salary, healthcare plan, and discounts at high street retailers.
- Why this job: Join a supportive culture with opportunities for career growth and work-life balance.
- Qualifications: Passion for customer service, strong organisational skills, and a valid driving licence required.
- Other info: Flexible working hours with occasional Saturdays and a Christmas shutdown.
The predicted salary is between 31614 - 36414 £ per year.
Overview
ROLE: Branch Supervisor
HOURS: 44 per Week – Permanent Role, 7am – 4:30pm, Monday to Friday, 8am – 12pm on a Saturday Rota
SALARY: £31,614 basic salary per year
BONUS/OTE: Realistic total earning potential of up to £36,414 per year
BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
BASE: Site Based
Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset; we are successful, dynamic, ambitious and looking for great team players to grow with us.
Role Summary
Eurocell are recruiting a Branch Supervisor to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Trade Branch Supervisors are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share.
What Our Branch Supervisors Do
- Our Branch Supervisors are hands-on, lead by example, and work closely with the Branch Manager in day to day branch operations
- Provide exceptional customer service and support to new and existing customers
- Ensure excellence in customer service, operational standards and Branch sales targets are achieved
- Support the delivery of sales targets whilst developing and maintaining positive customer relationships
- Assist with the delivery of branch operations
- Provide support and assistance to Branch colleagues as required
- Support the Branch Manager to ensure team complete actions and activities on time, and in full
- Ensure Branch team compliance with Health and Safety, company policies and procedures
- Undertake stocktakes and audits
- Maintain maintenance records for Branch vehicles
- Conduct Branch housekeeping for front of house, warehousing and merchanting
What We Need From Our Branch Supervisors
- Passion and energy to deliver exceptional customer service and achieve business targets
- A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers
- A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy
- Good organisational skills, with ability to prioritise and use own initiative
- Confident IT user, with experience of MS Office and industry standard software e.g. SAP
- A full and valid driving license is essential, and an FLT licence could be a distinct advantage
- The ability to cover for the Branch Manager when required
- Previous branch stock take experience could be a distinct advantage
- Comfortable to work in a small team and on occasion, alone
- Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage
What We Offer Our Branch Supervisors
- You will be rewarded with a very competitive basic salary
- An excellent monthly bonus scheme
- 25 days holiday, plus statutory holidays – normally 33 days in total each year
- Free Healthcare plan for all employees
- Enhanced Maternity and Paternity benefit
- Free Life Assurance Plan of 3x your Annual Salary
- Christmas shutdown
- Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
- Company Pension Plan
- Employee discount on Eurocell products
- Discounts across many well-known online and high street retailers
- A blend of training, including e-learning and on the job training to help your career development
- Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
- Colleague Referral Programme; we pay you for successfully referring people to join our team
- Excellent opportunities to grow with us, and progress your career
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Branch Supervisor employer: Eurocell PLC
Contact Detail:
Eurocell PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Supervisor
✨Tip Number 1
Familiarise yourself with Eurocell's products and services. Understanding their uPVC offerings will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Eurocell. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations for the Branch Supervisor role.
✨Tip Number 3
Prepare to discuss your hands-on experience in customer service and team leadership. Be ready to share specific examples of how you've successfully managed a team or improved customer satisfaction in previous roles.
✨Tip Number 4
Research the latest trends in the building industry, particularly regarding uPVC products. Showing that you're informed about market developments can set you apart as a candidate who is proactive and knowledgeable.
We think you need these skills to ace Branch Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Branch Supervisor role. Focus on customer service, sales achievements, and any leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've driven sales or improved customer satisfaction in previous roles.
Highlight Relevant Experience: In your application, emphasise any experience you have in retail, trade, or management. If you've worked in a similar environment, make sure to detail your responsibilities and successes.
Showcase Your Skills: Clearly outline your organisational skills, IT proficiency, and any relevant qualifications, such as a full driving licence or FLT licence. These details can set you apart from other candidates.
How to prepare for a job interview at Eurocell PLC
✨Show Your Customer Service Skills
As a Branch Supervisor, exceptional customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. Highlight your hands-on approach and ability to engage with customers effectively.
✨Demonstrate Leadership Qualities
Since the role involves leading a team, showcase your leadership experience. Discuss how you've motivated teams in the past, resolved conflicts, or improved operational standards. This will show that you're ready to take on the responsibilities of a supervisor.
✨Know the Company and Industry
Research Eurocell and the uPVC market before your interview. Understanding their products, values, and recent developments will help you answer questions confidently and demonstrate your genuine interest in the company.
✨Prepare for Operational Questions
Expect questions about branch operations, stock management, and health and safety compliance. Be ready to discuss your experience with these areas and how you can contribute to maintaining high operational standards at Eurocell.
