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- Tasks: Lead a dynamic team to deliver exceptional customer service and drive sales.
- Company: Join Eurocell, the market leader in uPVC products with a vibrant culture.
- Benefits: Competitive salary, bonus potential, free healthcare, and generous holiday allowance.
- Why this job: Make a real impact in a hands-on role while developing your career.
- Qualifications: Passion for customer service, strong organisational skills, and a valid driving licence.
- Other info: Enjoy a supportive work-life balance with flexible hours and excellent growth opportunities.
The predicted salary is between 28740 - 33540 £ per year.
Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.
Hours: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota
Salary: £28,740 basic salary per year
Bonus / OTE: Realistic total earning potential of up to £33,540 per year
Benefits (Basic): Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
Base: Site Based
We are delighted to be recruiting a Branch Supervisor to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Trade Branch Supervisors are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share.
Benefits (Work-life):
- We have a Christmas shutdown period
- We only work occasional Saturdays on a rota basis
- We don’t open our branches on Sundays
- Our branches close at 4:30pm during the week, we support your work/life balance!
- We offer a FREE Healthcare plan for all our employees
- Exceptional monthly Branch Bonus
- Industry leading induction and training programmes
- Excellent opportunities to grow with us, and progress your career
What Our Branch Supervisors Do:
- Provide exceptional customer service and support to new and existing customers
- Ensure excellence in customer service, operational standards and Branch sales targets are achieved
- Support the delivery of sales targets whilst developing and maintaining positive customer relationships
- Assist with the delivery of branch operations
- Provide support and assistance to Branch colleagues as required
- Support the Branch Manager to ensure team complete actions and activities on time, and in full
- Ensure Branch team compliance with Health and Safety, company policies and procedures
- Undertake stocktakes and audits
- Maintain maintenance records for Branch vehicles
- Conduct Branch housekeeping for front of house, warehousing and merchanting
What We Need From Our Branch Supervisors:
- Passion and energy to deliver exceptional customer service and achieve business targets
- A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers
- A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy
- Good organisational skills, with ability to prioritise and use own initiative
- Confident IT user, with experience of MS Office and industry standard software eg SAP
- A full and valid driving license is essential, and a FLT licence could be a distinct advantage
- The ability to cover for the Branch Manager when required
- Previous branch stock take experience could be a distinct advantage
- Comfortable to work in a small team and on occasion, alone
- Experience within a similar role ideally in a trade/builders merchant/retail, glazing or uPVC environment could be a distinct advantage
What We Offer Our Branch Supervisors:
- You will be rewarded with a very competitive basic salary
- An excellent monthly bonus scheme
- 25 days holiday, plus statutory holidays - normally 33 days in total each year
- Free Healthcare plan for all employees
- Enhanced Maternity and Paternity benefit
- Free Life Assurance Plan of 3x your Annual Salary
- Christmas shutdown
- Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
- Company Pension Plan
- Employee discount on Eurocell products
- Discounts across many well-known online and high street retailers
- A blend of training, including e-learning and on the job training to help your career development
- Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
- Colleague Referral Programme; we pay you for successfully referring people to join our team
- Excellent opportunities to grow with us, and progress your career
Branch Supervisor in Bath employer: Eurocell PLC
Contact Detail:
Eurocell PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Supervisor in Bath
✨Tip Number 1
Get to know the company inside out! Research Eurocell's values, products, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and sales targets. Role-playing with a friend can help you feel more confident and articulate your experience effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Branch Supervisor in Bath
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and the building industry shine through. We want to see that you’re not just looking for a job, but that you’re excited about being part of our team!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in customer service and branch operations. We love seeing how your skills align with what we need for the Branch Supervisor role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Eurocell PLC
✨Know Your Stuff
Before the interview, make sure you understand Eurocell's products and services inside out. Familiarise yourself with uPVC products and the building industry. This will not only show your interest but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
As a Branch Supervisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you can lead by example and enhance the customer experience at Eurocell.
✨Demonstrate Team Leadership
Be ready to discuss your leadership style and how you motivate a team. Think of specific instances where you supported colleagues or improved team performance. Eurocell values strong team players, so show them you can be a great fit!
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about their training programmes or how they measure success in the branch. This shows your genuine interest in growing with Eurocell and helps you assess if it’s the right fit for you.
