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- Tasks: Assist customers at the trade counter and deliver products using company vehicles.
- Company: Join Eurocell, a leading stock market listed company in uPVC products.
- Benefits: Enjoy a competitive salary, healthcare plan, and discounts at high street retailers.
- Why this job: Be part of a dynamic team with opportunities for career growth and work-life balance.
- Qualifications: A valid driving licence is essential; customer service experience is a plus.
- Other info: Flexible working hours with occasional Saturdays and a Christmas shutdown.
The predicted salary is between 23900 - 27600 £ per year.
HOURS: 44 per Week - Permanent Role
SALARY: £27,936 basic salary per year
BONUS/OTE: Realistic total earning potential of up to £31,536 per year
BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
BASE: Site Based
Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.
Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways:
- We have a Christmas shutdown period
- We only work occasional Saturdays, on a rota basis
- We don't open our branches on Sundays
- Our branches close at 4:30pm during the week, we support your work/life balance!
We offer a FREE Healthcare plan for all our employees
Exceptional monthly Branch Bonus
Industry leading induction and training programmes
Excellent opportunities to grow with us, and progress your career
Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell.
WHAT OUR TRADE COUNTER ASSISTANTS DO:
- Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers
- Provide exceptional customer service and support to new and existing customers
- Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans
- Responsible for route planning, safe driving and keeping the Company vehicle clean
- Supporting the Branch Manager with actions and activities on time, in full
- Compliance with Health and Safety, company policies and procedures
- Ensure excellence in customer service, operational standards and Branch sales targets are achieved
- Support the delivery of sales targets whilst developing and maintaining positive customer relationships
- Assist with the delivery of branch operations
- Provide support and assistance to Branch colleagues as required
- Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale
WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS:
- Passion and energy to deliver exceptional customer service and achieve business targets
- A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers
- A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy
- Good organisational skills, with ability to prioritise and use own initiative
- Confident IT user, with experience of MS Office and industry standard software eg SAP
- A full and valid driving license is essential, and a FLT licence could be a distinct advantage
- Previous branch stock take experience could be a distinct advantage
- Comfortable to work in a small team and on occasion, alone
- Experience within a similar role ideally in a trade / builders merchant / retail, glazing or uPVC environment could be a distinct advantage
WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS:
- You will be rewarded with a very competitive basic salary of £27,936
- An excellent monthly bonus scheme, which added to your salary would be up to £31,536
- 25 days holiday, plus statutory holidays - normally 33 days in total each year
- Free Healthcare plan for all employees
- Enhanced Maternity and Paternity benefit
- Free Life Assurance Plan of 3x your Annual Salary
- Christmas shutdown
- Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
- Company Pension Plan
- Employee discount on Eurocell products
- Discounts across many well-known online and high street retailers
- A blend of training, including e-learning and on the job training to help your career development
- Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
- Colleague Referral Programme; we pay you for successfully referring people to join our team
- Excellent opportunities to grow with us, and progress your career
We reserve the right to close this vacancy early. Therefore, if you are interested, please submit your application as early as possible.
Trade counter/ Driver employer: Eurocell Group PLC
Contact Detail:
Eurocell Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade counter/ Driver
✨Tip Number 1
Familiarise yourself with Eurocell's products and services. Understanding the specifics of uPVC products will not only boost your confidence but also help you engage effectively with customers, showcasing your knowledge during any interactions.
✨Tip Number 2
Demonstrate your customer service skills in any conversations or interviews. Share examples from previous roles where you went above and beyond to assist customers, as this aligns perfectly with the expectations for a Trade Counter Assistant.
✨Tip Number 3
Highlight your organisational skills and ability to work both independently and as part of a team. Be prepared to discuss how you've successfully managed tasks in a busy environment, as this is crucial for maintaining branch standards and achieving sales targets.
✨Tip Number 4
If you have experience with route planning and safe driving, make sure to mention it. This role involves delivering products, so showcasing your driving skills and knowledge of logistics can set you apart from other candidates.
We think you need these skills to ace Trade counter/ Driver
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and sales. Emphasise any previous roles in trade, retail, or similar environments, and include specific achievements that demonstrate your ability to meet sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your hands-on approach. Mention your driving licence and any relevant qualifications, such as an FLT licence, and explain how your skills align with the role's requirements.
Showcase Your Soft Skills: In your application, highlight your organisational skills, ability to work in a team, and proactive attitude. Provide examples of how you've successfully engaged with customers and contributed to a positive work environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Eurocell Group PLC
✨Show Your Customer Service Skills
As a Trade Counter Assistant, exceptional customer service is key. Be prepared to share examples of how you've successfully engaged with customers in the past, demonstrating your ability to communicate effectively and resolve issues.
✨Demonstrate Your Product Knowledge
Familiarise yourself with uPVC products and the building industry. During the interview, confidently discuss your understanding of these products and how they can benefit customers, showcasing your enthusiasm for the role.
✨Highlight Your Organisational Skills
The role requires good organisational skills for tasks like route planning and stock management. Be ready to provide examples of how you've prioritised tasks in previous roles, ensuring efficiency and effectiveness.
✨Prepare for Practical Scenarios
Expect questions or scenarios related to driving and delivering products. Brush up on safe driving practices and be ready to discuss how you would handle various delivery situations while maintaining excellent customer service.
