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- Tasks: Join our team as an Order Processor, handling orders and delivering top-notch customer service.
- Company: Eurocell is a leading stock market listed Plc in the uPVC building products industry.
- Benefits: Enjoy a competitive salary, 25 days holiday, free healthcare, and discounts on products.
- Why this job: Be part of a dynamic team with growth opportunities and a supportive work culture.
- Qualifications: Previous experience in order processing or customer service in a fast-paced environment is essential.
- Other info: Located conveniently near Alfreton, with excellent career progression opportunities.
The predicted salary is between 25000 - 30000 £ per year.
ROLE: Order Processor
HOURS: 08:30-17:00, Monday - Friday
SALARY: £25,000 - £30,000, dependent on experience
BASE: Birchwood site, Somercotes DE55 4QQ
Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.
Due to exceptional departmental success, we are continuing to grow our Order Processing Team, and have ambitious plans to double the size of our team in the coming months. We now seek to recruit our next intake of exceptional talent to join our team, and grow their career with us.
The role involves the processing and estimating of orders, and providing high quality Customer Service and Support to our customers. To be successful in this role, previous Windows Order Processing experience or working within a Window or UPVC Manufacturing business is essential.
The position will be based from our Birchwood site, Somercotes (just off the A38), within easy reach of Alfreton, and the wider area via the M1 or A38.
WHAT OUR ORDER PROCESSORS:
- Provide high quality customer service
- Prepare quotes and processing orders
- Accurately interpret customer requests
- Communicate with customers via telephone and email
- Effectively and accurately record data, feedback, and customer needs
- Resolve customer issues and complaints
WHAT WE NEED FROM OUR ORDER PROCESSORS:
- Previous experience with in a Windows/UPVC quotations / estimating / processing role
- Previous experience of working in a Customer Service type role, within a fast-paced environment
- Ability to problem solve technical issues
- IT literate
- Experience of SAP, First Degree and BM touch experience could be an advantage, but not essential
- Strong communication skills both verbally and written
- High degree of attention to detail and accuracy
- Strong organisational skills
- Ability to multi-task, plan, and prioritise
WHAT WE OFFER OUR ORDER PROCESSORS:
- You will be rewarded with a very competitive basic salary of £25,000- £30,000 per year, dependent on skills and experience
- 25 days holiday, plus statutory holidays - normally 33 days in total each year
- Free Healthcare plan for all employees
- Enhanced Maternity and Paternity benefit
- Free Life Assurance Plan of 3x your Annual Salary
- Christmas shutdown
- Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
- Company Pension Plan
- Employee discount on Eurocell products
- Discounts across many well-known online and high street retailers
- A blend of training, including e-learning and on the job training to help your career development
- Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice
- Colleague Referral Programme; we pay you for successfully referring people to join our team
- Excellent opportunities to grow with us, and progress your career
We reserve the right to close this vacancy early. Therefore, if you are interested, please submit your application as early as possible.
Agency Applications outside PSL Agency Partners will not be considered. If agencies have an EXCEPTIONAL candidate that you feel we should know about, or believe that you can offer specialist expertise in a particular sector, we're happy to receive and review your PSL application via our Agency PSL Application.
Please note that we do not accept unsolicited calls or emails from agencies, please refer to our Agency Statement on our careers page.
Order Processor in Alfreton employer: Eurocell Group PLC
Contact Detail:
Eurocell Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Processor in Alfreton
✨Tip Number 1
Familiarise yourself with the uPVC industry and Eurocell's products. Understanding the specifics of their offerings will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in a fast-paced environment. Be prepared to discuss how you've successfully handled customer complaints or issues in the past, as this is crucial for the Order Processor role.
✨Tip Number 3
If you have experience with SAP or similar software, be ready to highlight that during any discussions. Even if it's not essential, showing familiarity with these systems can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've demonstrated strong organisational skills and attention to detail in previous roles. This will be key in showcasing your ability to manage multiple tasks effectively in the Order Processing team.
We think you need these skills to ace Order Processor in Alfreton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in order processing and customer service. Emphasise any previous roles in Windows or UPVC manufacturing, as this is essential for the Order Processor position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific skills that align with the job description, such as problem-solving abilities and attention to detail.
Highlight Technical Skills: If you have experience with SAP or similar software, be sure to mention it. Even if it's not essential, showing familiarity with these tools can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Order Processor role.
How to prepare for a job interview at Eurocell Group PLC
✨Showcase Your Customer Service Skills
Since the role involves providing high-quality customer service, be prepared to discuss your previous experiences in this area. Share specific examples of how you've resolved customer issues or improved their experience.
✨Demonstrate Your Technical Knowledge
Highlight any experience you have with Windows Order Processing or UPVC manufacturing. If you have worked with systems like SAP or First Degree, mention this as it could give you an edge.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of situations where you had to troubleshoot technical issues and be ready to explain your thought process and the outcome.
✨Emphasise Attention to Detail
Accuracy is crucial in order processing. Be ready to discuss how you ensure precision in your work, perhaps by sharing methods you use to double-check your orders or data entries.
