Warehouse Operative - Returns

ROLE: Warehouse Operative – Returns
HOURS: 06:00 – 14:00 Monday – Friday
SALARY: £12.60 p/hr
BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
BASE: Site Based – Head Office and Distribution Centre, South Normanton, DE55 (Just off J28, M1)

Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.

We are currently recruiting for an additional Returns Inspector to join our Warehouse Operation, responsible for inspecting all products returned by customers, identifying the reason for return—whether due to quality issues, damage, picking errors, or other discrepancies.

Reporting to the Quality Team Leader, you will work closely with the Customer Care, Quality, Administration, and Warehouse teams, managing your workload against set targets and deadlines.

WHAT OUR RETURNS INSPECTORS DO:

• Communicate daily with the Quality Team Leader and relevant departments to align on priorities and returns volume
• Maintain strong working relationships with the Quality, Admin, Warehouse, and Customer Care teams
• Collaborate effectively to resolve customer return issues and support investigation processes
• Inspect returned goods and accurately identify reasons for return (e.g., damage, incorrect item, defect)
• Record return data using relevant IT systems and returns management tools
• Ensure all returns are processed and sorted according to procedures and company standards
• Support stock checks as required and update the system accordingly
• Work closely with the Customer Care team to investigate and resolve returns efficiently

WHAT WE NEED FROM OUR RETURNS INSPECTORS:

• Relevant MHE licence(s) desirable
• Experience in a warehouse, distribution, or returns-handling environment desirable
• Strong attention to detail and accuracy
• Able to work in a medium to heavy lifting environment and at height (full training provided, including Manual Handling Training)

WHAT WE OFFER OUR RETURNS INSPECTORS:

• You will be rewarded with a very competitive basic salary
• 25 days holiday, plus statutory holidays – normally 33 days in total each year
• Free Healthcare plan for all employees
• Enhanced Maternity and Paternity benefit
• Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown
• Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
• Company Pension Plan
• Employee discount on Eurocell products
• Discounts across many well-known online and high street retailers
• A blend of training, including e-learning and on the job training to help your career development
• Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
• Colleague Referral Programme; we pay you for successfully referring people to join our team
• Excellent opportunities to grow with us, and progress your career