At a Glance
- Tasks: Support students on their study abroad journey with guidance and administrative support.
- Company: Join a diverse university committed to social justice and inclusion.
- Benefits: Enjoy flexible working, generous leave, and a supportive work environment.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real difference in students' lives while enhancing your career.
- Qualifications: Strong organisational skills and experience in administrative support required.
The predicted salary is between 30878 - 30878 £ per year.
About The Role
This full-time post is available immediately on a permanent basis. The starting salary will be from £30,878 on Grade D, depending on knowledge, skills and experience. This role offers the opportunity for hybrid working - some time on campus and some from home.
As a Global Opportunities Support Officer (Outbound), you will play a key role in supporting students throughout their study abroad journey. You’ll act as a primary point of contact for outbound mobility programmes, providing clear guidance, accurate information, and high-quality administrative support from recruitment through to departure. The role involves maintaining student records, coordinating communications, assisting with events, and ensuring processes run smoothly and consistently. Working closely with colleagues across the University, you’ll help enhance the overall outbound student experience and contribute to the efficient delivery of Global Opportunities activities.
About You
We are looking for a highly organised and proactive individual who thrives in a busy environment and is committed to delivering an excellent student experience. You will bring strong planning and communication skills, enabling you to work confidently with a diverse range of people while managing multiple deadlines with accuracy and attention to detail. You will have experience providing high-quality administrative support, maintaining accurate records, and supporting process improvements. You will be confident using a variety of digital tools—including Microsoft Office, Teams and SharePoint—and adaptable to new systems and ways of working. We are looking for someone who builds positive working relationships, contributes to a supportive team culture, and approaches challenges with a solution-focused mindset. Above all, you will be motivated to support students throughout their outbound mobility journey, ensuring they receive clear, consistent and friendly guidance at every stage.
Please ensure you read the Job Description and Person Specification for full details of this role.
Further Information
Please contact Lewis Davison, l.davison@exeter.ac.uk
About Us
We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit-based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.
Why our colleagues love working here:
- Flexible working opportunities and leading parental leave initiatives
- Generous annual leave (39-41 days including bank holidays)
- Competitive pension contributions
- A genuine dedication to supporting the health and wellbeing of all colleagues
- Sustainability and the environment being at the heart of what we do
How we can help
If you're considering applying and need support to do so, please get in touch with us at hrhelpdesk@exeter.ac.uk. You can request reasonable adjustments within your application or by contacting us. You can also choose to be considered under our Disability Confident Scheme.
Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. If you are a migrant worker, you will need to ensure you have a visa which permits the right to work in the UK.
Global Opportunities Support Officer (Outbound) in Exeter employer: Eurobioimaging
The University of Exeter is an exceptional employer, offering a supportive work culture that prioritises employee development and inclusivity. As a part-time Admin & Projects Lead, you will have the opportunity to make a meaningful impact on underrepresented student groups while gaining valuable experience in budgeting and project management within a prestigious academic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Global Opportunities Support Officer (Outbound) in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Eurobioimaging. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Eurobioimaging before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Global Opportunities Support Officer (Outbound) in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Eurobioimaging:Your cover letter is your chance to shine! Tell us why you want to work at Eurobioimaging specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Eurobioimaging!
How to prepare for a job interview at Eurobioimaging
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
