At a Glance
- Tasks: Supervise daily operations and ensure top-notch service in food and drink outlets.
- Company: Join the University of Exeter's vibrant community focused on quality and inclusivity.
- Benefits: Enjoy flexible working, generous leave, and a commitment to your wellbeing.
- Other info: Be part of a diverse team dedicated to sustainability and social justice.
- Why this job: Make a real impact on student experiences while developing your leadership skills.
- Qualifications: Passion for customer service; supervisory experience in retail or hospitality is a plus.
The predicted salary is between 25396 - 31040 £ per year.
About The Role
This full-time post is available from Monday 3rd August 2026 on a permanent basis. The starting salary will be from £28,029 on Grade C, depending on knowledge, skills and experience.
We are seeking an enthusiastic, innovative and customer-focused Customer Service Supervisor to join our Commercial Operations team, supporting catering and trading operations across the University of Exeter’s Streatham and St Luke’s Campuses. This role plays a key part in delivering an outstanding food and drink experience for our students, staff and visitors. You will help supervise daily operations within our commercial outlets, ensuring consistently high standards of service, food quality, cleanliness and compliance.
While previous supervisory experience in retail, catering or hospitality is desirable, we welcome applications from motivated individuals with a passion for food and drink and a strong commitment to customer service. Full training will be provided.
About You
The post holder will make a significant contribution to the achievement of the following aims:
- Ensuring students receive the highest quality experience
- Developing and maintaining industry-leading service standards
- Delivering exceptional customer service to students and event clients
- Supporting financial performance to enable continued investment across the University estate
At the heart of this role is a commitment to outstanding customer service and a passion for delivering high-quality food and drink in our unique and vibrant campus venues.
About Us
Transform Your Career and Help Shape a Greener, Healthier, and Fairer Future. We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit-based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.
Why our colleagues love working here:
- Flexible working opportunities and leading parental leave initiatives
- Generous annual leave (39-41 days including bank holidays)
- Competitive pension contributions
- A genuine dedication to supporting the health and wellbeing of all colleagues
- Sustainability and the environment being at the heart of what we do
Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. If you are a migrant worker, you will need to ensure you have a visa which permits the right to work in the UK. Further details can be found on the Home Office website.
Customer Service Supervisor (CSS) in Exeter employer: Eurobioimaging
Join a dynamic team at the forefront of ecological research, where your contributions as a Research Technician will directly impact our understanding of wildlife interactions with vehicle headlights. Located in a collaborative and innovative environment, we offer opportunities for professional growth, access to cutting-edge technology, and a commitment to fostering a supportive work culture that values teamwork and scientific inquiry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor (CSS) in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Eurobioimaging. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Eurobioimaging before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Supervisor (CSS) in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Eurobioimaging:Your cover letter is your chance to shine! Tell us why you want to work at Eurobioimaging specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Eurobioimaging!
How to prepare for a job interview at Eurobioimaging
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
