Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line support for enterprise applications and resolve technical issues.
- Company: Join Eurobase, a global leader in software solutions for financial institutions.
- Benefits: Hybrid work model, exposure to international clients, and career growth opportunities.
- Why this job: Make a real impact by helping clients succeed with innovative solutions.
- Qualifications: 6+ months in software and customer service, strong problem-solving skills.
- Other info: Collaborative culture focused on respect, inclusion, and excellence.
The predicted salary is between 28800 - 48000 £ per year.
Hybrid | Commutable to Chelmsford and London We’re looking for an experienced Support Analyst to join our specialist support team, working on Synergy2, Eurobase’s enterprise (re)insurance application. This is a client facing role supporting a defined group of global clients, where quality matters more than volume and problems are often complex rather than repetitive.
You’ll act as a trusted technical and business partner to our clients responding to queries, investigating issues, managing small change requests, and ensuring resolutions are delivered within agreed SLAs. With structured training and close collaboration with experienced colleagues, this role offers an excellent platform for progression into business, technical, or leadership pathways within Eurobase.
Position
- Provide expert support for the Synergy2 application
- Investigate, resolve, or elevate complex client issues
- Manage support tickets and work to agreed SLAs
- Analyse support and SLA data to identify trends and improvements
- Collaborate with internal teams, including Technical Services and third party providers
- Communicate clearly and professionally with clients and colleagues
- Contribute to knowledge sharing and continuous improvement initiatives
Requirements
- Broad IT knowledge with strong problem diagnosis skills
- Excellent written and verbal communication
- Customer focused, proactive, and collaborative
- Experience in application or customer support environments
- Ability to manage multiple priorities and work well under pressure
- Basic SQL and Azure knowledge
- Insurance industry experience
- Ticketing systems, SLAs, and time booking tools
- University degree
Other information
At Eurobase, you’ll work with global enterprise clients, tackle complex challenges that matter, and gain hands on experience with modern technologies like Azure. With structured training, clear career progression, and a collaborative culture that values learning and innovation, it’s a place where your career can truly grow.
#J-18808-Ljbffr
Support Analyst employer: Eurobase
Contact Detail:
Eurobase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how you can contribute to their success. Tailor your answers to show how you align with their C.A.R.E principles.
✨Tip Number 3
Practice your problem-solving skills! As a Support Analyst, you'll need to think on your feet. Use mock scenarios to demonstrate your analytical abilities and how you would handle client issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Eurobase.
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Analyst role. Highlight your relevant experience in customer service and IT, and don’t forget to mention any specific skills like SQL or knowledge of ticketing systems that could set you apart.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our values of collaboration, accountability, and excellence. Keep it professional but let your personality show!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and come up with creative solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Eurobase!
How to prepare for a job interview at Eurobase
✨Know Your Stuff
Make sure you brush up on your knowledge of enterprise (re)insurance and treasury applications. Familiarise yourself with common issues that clients might face and how to resolve them. This will show that you're not just a candidate, but someone who understands the industry.
✨Communication is Key
Since this role involves client interaction, practice clear and professional communication. Think about how you would explain technical issues to someone without a tech background. Role-playing with a friend can help you refine your approach.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled technical problems in the past. Be ready to discuss your thought process and the steps you took to resolve issues. This will demonstrate your analytical skills and ability to handle pressure.
✨Embrace Collaboration
Eurobase values teamwork, so be prepared to discuss how you've worked effectively with others in previous roles. Highlight any experiences where you collaborated with developers or other teams to achieve a common goal. This will show that you align with their values.
