Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build strong relationships and drive platform adoption for enterprise clients in the insurance sector.
- Company: Join Eurobase, a collaborative and growing team in the Insurance SaaS industry.
- Benefits: Enjoy a hybrid working model with opportunities for career growth and development.
- Other info: Connect with Nancy on LinkedIn for more insights about this exciting opportunity.
- Why this job: Make a real impact by supporting global (re)insurance clients and optimising their success.
- Qualifications: Experience in Customer Success or Strategic Account Management, preferably in insurance or SaaS.
The predicted salary is between 60000 - 80000 £ per year.
Eurobase is looking for an experienced Senior Customer Success Manager to join our growing Insurance division, working with enterprise clients using our Synergy2 platform across the global (re)insurance market. You’ll manage a portfolio of enterprise (re)insurance clients, acting as their primary point of contact and trusted advisor. Working closely with clients and internal teams, you’ll drive adoption, optimise processes, and support long term client success.
Key Responsibilities
- Build strong relationships with enterprise (re)insurance clients
- Drive platform adoption and identify optimisation opportunities
- Monitor client engagement and proactively manage risk
- Support contract renewals and contribute to upsell opportunities
- Collaborate with Product, Delivery, and Sales teams
- Communicate confidently with operational and senior stakeholders
About You
- Experience in Customer Success, Client Success, or Strategic Account Management
- Background in either insurance, reinsurance, SaaS, Fintech
- Proven ability to manage enterprise client relationships
- Strong stakeholder management and problem solving skills
- Experience driving adoption and delivering measurable client outcomes
- Experience with CRM tools (Hubspot) and BI/reporting tools
- Enterprise SaaS platforms
Why Join Eurobase?
- Work with global (re)insurance clients
- Join a collaborative and growing team
- Hybrid working model
- Opportunities for career growth and development
Senior Customer Success Manager employer: Eurobase
Contact Detail:
Eurobase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the insurance and SaaS sectors on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews by researching Eurobase and their Synergy2 platform. Knowing the ins and outs will help you impress and show you're genuinely interested.
✨Tip Number 3
Showcase your success stories! Be ready to discuss how you've driven client adoption and managed relationships in previous roles. Real examples make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Customer Success and the insurance sector. We want to see how your background aligns with our needs, so don’t hold back on showcasing relevant achievements!
Showcase Your Skills: When writing your application, emphasise your stakeholder management and problem-solving skills. We’re looking for someone who can confidently communicate with both operational and senior stakeholders, so let us know how you’ve done this in the past.
Be Specific About Your Experience: Don’t just list your previous roles; dive into specific examples of how you’ve driven platform adoption and delivered measurable outcomes for clients. We love seeing concrete results, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Eurobase
✨Know Your Stuff
Make sure you’re well-versed in the Synergy2 platform and its features. Brush up on the latest trends in the insurance and reinsurance sectors, as well as any relevant SaaS developments. This will help you speak confidently about how you can drive adoption and optimise processes for clients.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong relationships with enterprise clients in the past. Think about specific situations where your stakeholder management and problem-solving skills made a difference. This will demonstrate your ability to be a trusted advisor to clients.
✨Be Ready to Discuss Metrics
Since the role focuses on delivering measurable client outcomes, come prepared with data or case studies that highlight your success in driving adoption and managing client engagement. This will show that you understand the importance of metrics in Customer Success.
✨Collaborate and Communicate
Think about how you’ve worked with cross-functional teams in previous roles. Be ready to discuss how you would collaborate with Product, Delivery, and Sales teams at Eurobase. Strong communication skills are key, so practice articulating your thoughts clearly and confidently.