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- Tasks: Manage enterprise clients and drive platform adoption in the insurance sector.
- Company: Join Eurobase, a growing tech company in the insurance SaaS space.
- Benefits: Enjoy hybrid working, career growth opportunities, and a collaborative team environment.
- Why this job: Make a real impact by supporting global (re)insurance clients and optimising their success.
- Qualifications: Experience in Customer Success or Strategic Account Management, preferably in insurance or SaaS.
- Other info: Connect with Nancy on LinkedIn for more info and apply directly!
The predicted salary is between 60000 - 80000 £ per year.
Eurobase is looking for an experienced Senior Customer Success Manager to join our growing Insurance division, working with enterprise clients using our Synergy2 platform across the global (re)insurance market. You’ll manage a portfolio of enterprise (re)insurance clients, acting as their primary point of contact and trusted advisor. Working closely with clients and internal teams, you’ll drive adoption, optimise processes, and support long term client success.
Key Responsibilities
- Build strong relationships with enterprise (re)insurance clients
- Drive platform adoption and identify optimisation opportunities
- Monitor client engagement and proactively manage risk
- Support contract renewals and contribute to upsell opportunities
- Collaborate with Product, Delivery, and Sales teams
- Communicate confidently with operational and senior stakeholders
About You
- Experience in Customer Success, Client Success, or Strategic Account Management
- Background in either insurance, reinsurance, SaaS, Fintech
- Proven ability to manage enterprise client relationships
- Strong stakeholder management and problem solving skills
- Experience driving adoption and delivering measurable client outcomes
- Experience with CRM tools (Hubspot) and BI/reporting tools
- Enterprise SaaS platforms
Why Join Eurobase?
- Work with global (re)insurance clients
- Join a collaborative and growing team
- Hybrid working model
- Opportunities for career growth and development
Apply directly by connecting with Nancy Tamplin on LinkedIn or contacting her at 01245 455378 | nancy.tamplin@eurobase.com
Senior Customer Success Manager in London employer: Eurobase
Contact Detail:
Eurobase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the insurance and SaaS sectors on LinkedIn. A friendly message can go a long way, and who knows, they might just have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Knowing Eurobase's Synergy2 platform inside out will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Showcase your success stories! Be ready to discuss how you've driven client adoption and managed relationships in previous roles. Real examples will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status there.
We think you need these skills to ace Senior Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Success Manager. Highlight your experience in managing enterprise client relationships and driving platform adoption, as these are key for us at Eurobase.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer success and how your background in insurance or SaaS makes you the perfect fit for our team.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've driven measurable outcomes for clients. We love seeing numbers and results that demonstrate your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Eurobase
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Eurobase's Synergy2 platform and the insurance SaaS landscape. Brush up on industry trends and challenges that enterprise clients face, so you can speak confidently about how you can drive adoption and optimise processes.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong relationships with clients in your previous roles. Think about specific instances where you acted as a trusted advisor and how that led to successful outcomes. This will demonstrate your ability to manage enterprise client relationships effectively.
✨Be Proactive About Problem Solving
During the interview, highlight your problem-solving skills by discussing past experiences where you identified risks and took proactive measures to mitigate them. This will show that you can monitor client engagement and manage risk effectively, which is crucial for the role.
✨Engage with Stakeholders
Practice communicating with different types of stakeholders, from operational teams to senior management. Be ready to discuss how you’ve collaborated with various departments like Product, Delivery, and Sales to achieve client success. This will illustrate your strong stakeholder management abilities.