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For Companies At a Glance
- Tasks: Manage enterprise clients and drive platform adoption in the insurance sector.
- Company: Join Eurobase, a dynamic player in the Insurance SaaS market.
- Benefits: Enjoy hybrid working, career growth, and a collaborative team environment.
- Why this job: Make a real impact by supporting global (re)insurance clients and optimising their success.
- Qualifications: Experience in Customer Success or Strategic Account Management, preferably in insurance or SaaS.
- Other info: Connect with us for a chance to grow your career in a thriving industry.
The predicted salary is between 60000 - 80000 £ per year.
Eurobase is looking for an experienced Senior Customer Success Manager to join our growing Insurance division, working with enterprise clients using our Synergy2 platform across the global (re)insurance market. You’ll manage a portfolio of enterprise (re)insurance clients, acting as their primary point of contact and trusted advisor. Working closely with clients and internal teams, you’ll drive adoption, optimise processes, and support long term client success.
Key Responsibilities
- Build strong relationships with enterprise (re)insurance clients
- Drive platform adoption and identify optimisation opportunities
- Monitor client engagement and proactively manage risk
- Support contract renewals and contribute to upsell opportunities
- Collaborate with Product, Delivery, and Sales teams
- Communicate confidently with operational and senior stakeholders
About You
- Experience in Customer Success, Client Success, or Strategic Account Management
- Background in either insurance, reinsurance, SaaS, Fintech
- Proven ability to manage enterprise client relationships
- Strong stakeholder management and problem solving skills
- Experience driving adoption and delivering measurable client outcomes
- Experience with CRM tools (Hubspot) BI/reporting tools
- Enterprise SaaS platforms
Why Join Eurobase?
- Work with global (re)insurance clients
- Join a collaborative and growing team
- Hybrid working model
- Opportunities for career growth and development
Apply directly. Connect with Nancy Tamplin on LinkedIn and drop her a message: 01245 455378 | nancy.tamplin@eurobase.com
Senior Customer Success Manager in City of London employer: Eurobase
Contact Detail:
Eurobase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the insurance and SaaS sectors on LinkedIn. A friendly message can go a long way, so don’t hesitate to connect with potential colleagues or even hiring managers.
✨Tip Number 2
Prepare for those interviews! Research Eurobase and their Synergy2 platform inside out. Knowing the ins and outs of what they do will help you stand out as a candidate who’s genuinely interested and ready to contribute.
✨Tip Number 3
Showcase your success stories! Be ready to share specific examples of how you've driven client success in previous roles. Use metrics to back up your claims – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Eurobase.
We think you need these skills to ace Senior Customer Success Manager in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in customer success and any relevant background in insurance or SaaS. We want to see how your skills align with what we’re looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to drive platform adoption and manage enterprise client relationships. Use numbers and examples to make your successes stand out – we love a good story!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build strong relationships with clients, so showing your communication style and approachability can really help us get to know you better.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Eurobase
✨Know Your Clients
Before the interview, research Eurobase and their Synergy2 platform. Understand their client base in the (re)insurance market and think about how your experience can help drive adoption and optimise processes for them.
✨Showcase Your Success Stories
Prepare specific examples from your past roles where you've successfully managed enterprise client relationships. Highlight how you drove platform adoption and delivered measurable outcomes, as this will resonate well with the hiring team.
✨Engage with Stakeholders
Be ready to discuss how you communicate with both operational and senior stakeholders. Think of instances where your strong stakeholder management skills made a difference in client success, and be prepared to share those stories.
✨Familiarise Yourself with Tools
Brush up on your knowledge of CRM tools like Hubspot and any BI/reporting tools you've used. Being able to discuss how you've leveraged these tools to monitor client engagement and manage risks will show you're well-prepared for the role.