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- Tasks: Provide expert support for the Synergy2 application and manage client issues.
- Company: Leading technology firm with a focus on innovation and collaboration.
- Benefits: Hybrid work model, growth opportunities, and a supportive team environment.
- Why this job: Advance your technical skills while making a real difference in customer service.
- Qualifications: Extensive IT knowledge and excellent communication skills required.
- Other info: Perfect for those eager to grow in a dynamic tech environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading technology firm is seeking an experienced Support Analyst to join their team in Chelmsford. This hybrid role involves providing expert support for the Synergy2 application, tackling complex client issues while managing support tickets and ensuring adherence to SLAs.
The ideal candidate will have extensive IT knowledge, excellent communication skills, and a proactive approach to customer service. With opportunities for growth and a collaborative culture, this position is perfect for those looking to advance their technical and leadership skills.
Support Analyst - Synergy2 | Hybrid (Insurance Tech) in Chelmsford employer: Eurobase
Contact Detail:
Eurobase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst - Synergy2 | Hybrid (Insurance Tech) in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to support roles. We should also be ready to discuss specific scenarios where we’ve tackled complex issues, just like the ones mentioned in the job description.
✨Tip Number 3
Show off our problem-solving skills! During interviews, we can share examples of how we've managed support tickets and adhered to SLAs in previous roles. This will demonstrate our proactive approach to customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the team.
We think you need these skills to ace Support Analyst - Synergy2 | Hybrid (Insurance Tech) in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with support roles and any specific knowledge of applications like Synergy2. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Support Analyst role and how your proactive approach can benefit our team. Let us know what excites you about this opportunity!
Show Off Your Communication Skills: Since this role involves tackling complex client issues, make sure your application reflects your excellent communication skills. We love candidates who can convey technical information clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Eurobase
✨Know Your Stuff
Make sure you brush up on your IT knowledge, especially around the Synergy2 application. Familiarise yourself with common issues and solutions, as well as the latest updates in insurance tech. This will show that you're proactive and ready to tackle complex client issues.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice explaining technical concepts in simple terms. You might be asked to describe how you would handle a support ticket or explain a solution to a non-technical client. Clear, concise communication is key!
✨Demonstrate Your Customer Service Approach
Prepare examples of how you've gone above and beyond for customers in the past. Think about times when you resolved a tricky issue or improved a process. This will highlight your proactive approach to customer service, which is crucial for this role.
✨Embrace the Collaborative Culture
Research the company culture and be ready to discuss how you work in a team. Share experiences where collaboration led to success, and express your enthusiasm for contributing to a supportive environment. This will resonate well with their focus on growth and teamwork.
