At a Glance
- Tasks: Manage ticket queues and provide hardware support across hub and spoke locations.
- Company: Join a team focused on delivering high-quality IT support services.
- Benefits: Enjoy a hands-on role with opportunities for independent work across multiple sites.
- Other info: Role involves complex break-fix repairs and vendor liaison for warranty issues.
- Why this job: This position offers the chance to enhance your technical troubleshooting skills in a dynamic environment.
- Qualifications: Candidates must have SC clearance and strong experience in IT field services.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an experienced SC Cleared IT Field Services Engineer to provide high-quality desktop, laptop, and hardware support services across designated hub and spoke locations. The successful candidate will be responsible for incident and service request management, hardware diagnostics and repairs, asset management, stock control, and ensuring service delivery meets contractual SLAs. This is a hands-on field-based role requiring strong technical troubleshooting skills, excellent customer service, and the ability to work independently across multiple sites.
Key Responsibilities
- Manage and maintain assigned ticket queues, ensuring incidents and service requests are updated and progressed in line with agreed service levels and contractual commitments.
- Provide support across designated hub locations and associated spoke sites.
- Perform hardware diagnostics, troubleshooting, repair, and maintenance of desktops, laptops, and associated peripherals.
- Carry out complex break-fix repairs on end-user devices, including laptops and desktop equipment.
- Liaise with hardware vendors regarding warranty repairs, replacement parts, and returns processes.
- Manage hub stock levels and maintain accurate asset records, including scanning equipment in and out of locations.
- Ensure effective handling and processing of IT equipment disposals.
Tech Support employer: Eurobase People
This company is dedicated to providing exceptional IT support services across various locations. Employees benefit from a hands-on role that fosters independence and technical growth. The team values strong customer service and effective incident management.
