Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line support and resolve technical issues for global clients.
- Company: Join Eurobase, a leading software provider for financial institutions worldwide.
- Benefits: Enjoy hybrid work options, career growth opportunities, and a supportive team culture.
- Why this job: Be part of a mission-driven company that values collaboration, accountability, and diversity.
- Qualifications: 6+ months in software and customer service; strong problem-solving and communication skills required.
- Other info: Opportunity to develop skills in SQL, Azure Cloud, and more while working with modern technologies.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
📍 Hybrid | Commutable to Chelmsford and London
Eurobase is an international software and service provider, working with financial institutions in over 25 countries. We deliver enterprise solutions for insurance companies, banks, and financial institutions, alongside specialist IT recruitment services.
With recognised expertise in reinsurance, insurance, and banking technology, we combine powerful software, industry knowledge, and a personal approach to build long-term client partnerships. Our mission is simple: to help our customers succeed by delivering innovative solutions, exceptional service, and lasting value.
We C.A.R.E about our values, they are important in helping us achieve our cultural aspirations and are in service to our Purpose and Mission.
• Collaboration & Teamwork – To achieve successful results, we must work together effectively. Share information and build relationships.
• Accountability – Do what we promise, we accept responsibility for our decisions, actions, and results. We learn from our mistakes and grow stronger every time.
• Respect & Inclusion – We recognise that the thoughts, feelings, and backgrounds of others are as important as our own. We will be open to learning our own bias and changing behaviours. Diversity, inclusion, and belonging are fundamental to the success of Eurobase. We aim to make a significant impact in our efforts to foster an environment where everyone can thrive.
• Excellence – To provide excellent, high-quality products, services, and interactions. We strive to always exceed expectations.
We’re looking for a Support Analyst to join our Client Support team, working with global banking and insurance clients. This is a client facing role where you’ll investigate, resolve, and escalate technical and business issues, while ensuring excellent customer satisfaction.
What you’ll do:
- Provide first-line support for enterprise (re)insurance and treasury applications
- Investigate incidents, triage issues, and escalate where necessary
- Communicate clearly and professionally with clients and colleagues
- Collaborate with developers, engineers, and third-party vendors
- Contribute to knowledge sharing and continuous service improvement
- Analyse support data, track trends, and help reduce ticket backlogs
What we’re looking for:
- 6+ months’ experience in the software industry
- 6+ months’ customer service experience
- Broad IT knowledge with strong problem-solving skills
- Excellent written and verbal communication
- A self-starter who is collaborative and eager to learn
- Interest in developing skills in SQL, Azure Cloud, insurance/reinsurance, banking/treasury, or BI tools
- Experience with ticketing systems and SLAs (desirable)
Why join us?
This role offers exposure to international clients, modern technologies, and varied career growth opportunities – whether you see your future on a business or technical path.
Support Analyst employer: Eurobase People
Contact Detail:
Eurobase People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst
✨Tip Number 1
Familiarise yourself with the specific software and applications used in the insurance and banking sectors. Understanding these tools will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your problem-solving skills by practising common technical issues that support analysts face. Being able to articulate your thought process in resolving these problems can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Eurobase or similar companies. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage during your application.
✨Tip Number 4
Showcase your eagerness to learn by researching SQL, Azure Cloud, and BI tools. Mentioning any self-study or projects related to these technologies can highlight your proactive attitude and commitment to personal development.
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the software industry and customer service. Emphasise any specific skills related to problem-solving, communication, and collaboration, as these are key for the Support Analyst role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with Eurobase's C.A.R.E principles, particularly focusing on collaboration, accountability, and respect.
Showcase Technical Skills: If you have experience with SQL, Azure Cloud, or ticketing systems, be sure to include this in your application. Highlight any relevant projects or experiences that demonstrate your technical knowledge and eagerness to learn.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a client-facing role.
How to prepare for a job interview at Eurobase People
✨Showcase Your Problem-Solving Skills
As a Support Analyst, you'll need to demonstrate your ability to investigate and resolve issues. Prepare examples from your past experience where you've successfully tackled technical problems or provided excellent customer service.
✨Communicate Clearly and Professionally
Since this role involves client interaction, practice articulating your thoughts clearly. Use concise language and maintain a professional tone during the interview to reflect how you would communicate with clients.
✨Demonstrate Collaboration
Eurobase values teamwork highly. Be ready to discuss instances where you've worked effectively in a team setting, highlighting your ability to share information and build relationships with colleagues.
✨Express Your Eagerness to Learn
The company is looking for self-starters who are eager to develop their skills. Mention your interest in learning about SQL, Azure Cloud, or any relevant technologies, and how you plan to grow within the role.
