At a Glance
- Tasks: Manage support tickets, perform hardware repairs, and ensure service levels are met.
- Company: Join a leading tech company in Plymouth with a focus on innovation.
- Benefits: Competitive pay of £25.75ph, full-time hours, and hands-on experience.
- Other info: Opportunity for career growth and training with top brands like HP and Dell.
- Why this job: Gain valuable skills in a dynamic environment while making a real impact.
- Qualifications: Must have SC clearance or be SC clearable, with 2+ years in PC support.
The predicted salary is between 25 - 26 £ per hour.
Pay - £25.75ph (Inside/umbrella)
Duration - 6 months
Location - Plymouth (full time onsite)
This role will require SC Clearance, the successful candidate will be required to hold SC or be SC Clearable.
Summary of responsibilities:
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract.
- Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract.
- Effective Management of disposals that go through their Hub as per contract.
- Triage and perform hardware repairs of in Warranty kit and liaise with vendors for parts and returns as per contract.
- Locker replenishments where appropriate as per contract.
- Highlight potential issues with service/potential service improvements to their Team Leader.
- Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter's own.
Essentials:
- Must have SC clearance/or be able to gain this.
- UK National with a UK passport.
- Must join the OOH rota and standby.
- Must have a full clean driving licence.
- 2 year+ experience in a PC field service environment or PC field Workshop environment.
- Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs).
- Accredited or willing to go through HP & Dell - Desktop and Laptop training.
Support Analyst - SC Clearable in Plymouth employer: Eurobase People
At Eurobase People, we pride ourselves on being more than just a recruitment agency; we are a dynamic team dedicated to fostering growth and success in the tech sector. Located in Chelmsford, our supportive work culture encourages personal development through ongoing training and career progression opportunities, while our competitive compensation structure, including uncapped commission, ensures that your hard work is rewarded. Join us to make a meaningful impact in a fast-paced environment where your contributions truly matter.
