At a Glance
- Tasks: Guide colleagues through the transition from Zoom to Microsoft Teams with demos and support.
- Company: Join a dynamic team focused on enhancing collaboration tools.
- Benefits: Earn £19.33 per hour, with a paid online induction and flexible work options.
- Other info: Short-term role with potential for future opportunities in tech support.
- Why this job: Make a real difference by helping others adapt to new technology and improve their work experience.
- Qualifications: Strong communication skills and a friendly, approachable attitude.
The predicted salary is between 19 - 19 £ per hour.
Role Profile: Floorwalker
Reports To: Training and Support Manager
Duration: 5 weeks
£19.33 Per Hour UMBRELLA
1 day Paid Online Induction to take place either 28th or 29th May - Work to begin onsite 1st June.
Purpose of the Role
To act as an on-site and virtual guide during the transition from Zoom to Microsoft Teams, helping colleagues understand new features, adopt best practices, and feel confident using Teams for collaboration and meetings.
Key Responsibilities
- Be proactive with a visible and approachable presence to answer how to questions (not technical troubleshooting)
- Deliver demos via Microsoft Teams both in person and for remote colleagues using pre-defined scripts and presentation decks
- Explain differences between Zoom and Teams (meeting setup, chat, collaboration tools)
- Share tips and best practices for effective use of Teams
- Encourage engagement and confidence in using Teams for daily work
- Record all assistance provided to colleagues
IT Support in Midlothian employer: Eurobase People
As an IT Support Floorwalker, you will thrive in a dynamic and supportive environment that prioritises employee growth and collaboration. Our company fosters a culture of continuous learning, offering comprehensive training and development opportunities to enhance your skills while working alongside a friendly team dedicated to making the transition to Microsoft Teams seamless for all. Located in a vibrant area, we provide a flexible work atmosphere that values innovation and encourages you to make a meaningful impact on your colleagues' daily operations.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support in Midlothian
✨Tip Number 1
Get familiar with Microsoft Teams before your interview. We want you to feel confident discussing its features and how it compares to Zoom. Practise explaining the differences and best practices, so you can impress during your chat!
✨Tip Number 2
Show off your communication skills! During the interview, be approachable and friendly, just like you would be as a Floorwalker. Remember, it's all about making others feel comfortable and supported while they learn.
✨Tip Number 3
Prepare some examples of how you've helped others in the past. We love hearing about your experiences, especially if they involve guiding colleagues through new tech. It shows you're proactive and ready to jump in!
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to make a difference in the workplace.
We think you need these skills to ace IT Support in Midlothian
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the IT Support role. We want to see how you can help colleagues transition smoothly from Zoom to Microsoft Teams!
Show Your Personality:Don’t be afraid to let your personality shine through in your written application. We’re looking for someone approachable and proactive, so a friendly tone can really make you stand out!
Highlight Relevant Experience:If you've got experience with Microsoft Teams or similar tools, make sure to mention it! We love seeing examples of how you've helped others adopt new technologies in the past.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s super easy and ensures your application gets to us quickly. We can’t wait to hear from you!
How to prepare for a job interview at Eurobase People
✨Know Your Tools
Familiarise yourself with both Zoom and Microsoft Teams before the interview. Understand their key features and differences, as you'll need to explain these to colleagues. Being able to discuss how Teams enhances collaboration will show your knowledge and confidence.
✨Practice Your Demos
Since you'll be delivering demos, practice presenting them clearly and engagingly. Use the pre-defined scripts and presentation decks to ensure you’re comfortable with the material. This will help you convey information effectively during the interview.
✨Be Approachable
During the interview, demonstrate your ability to be approachable and supportive. Use friendly body language and maintain eye contact. This role requires you to be a guide, so showing that you can connect with others is crucial.
✨Engage with Scenarios
Prepare for situational questions where you might need to explain how you'd handle specific scenarios. Think about how you would encourage engagement and build confidence in using Teams. Sharing examples from past experiences can really make you stand out.
