Job Description - ICT Engineer
Full time onsite - London
ACTIVE SC CLEARANCE
UKHSA's generic job description is BELOW for reference.
Key skills are around Intune and desktop management support, as they are rolling out desktops and laptops.
There is a two week training' period where engineers will get up to speed with UKHSA's processes and induction.
UKHSA have stated the candidate must:
Be comfortable working in scientific labs.
Manage BAU support tasks independently.
Have previous 2nd line support experience.
Attend site daily.
Our contracted hours are . There have been requests to start earlier - ie 08:30 - this is at the individual's discretion.
We have requested details from UKHSA on the induction and training provided and risk assessment information. I will pass that on when received.
Whilst we don't have a complete list of criteria, we are aware that people cannot enter a laboratory if they have been taking antibiotics in the last 8 weeks or pregnant. We are also advised that entry will only be when a lab is idle and has been sanitised.
JOB SUMMARY
ICT Engineers will provide both technical and non-technical expertise in the development and operation of ICT support to end users including senior lab managers and staff within Customer. The role holder will be part of a national 2nd Line Support team and will be a key contact for incidents and requests. They will provide Customer staff with the support, guidance, and advice to allow them to work on the Customer network without disruption. They will also support the Lead and Senior Engineers in any system implementations or incidents as directed.
Communication and key working relationships
Internal
Other local engineers at all levels
Colleagues in the ICT Department
Customers within customer at all levels including senior lab managers/staff/scientists
External
Relevant suppliers of hardware, software and services
Maintenance organisations
External customers as appropriate and as directed by line manager.
MAIN DUTIES AND RESPONSIBILITIES
Assist the Senior Engineers in providing a high quality of customer service and support that will ensure that all Customer staff are able to access Custom...
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