At a Glance
- Tasks: Design and improve public services, ensuring user needs and business goals are met.
- Company: Join a forward-thinking team in Leeds with a hybrid work model.
- Benefits: Competitive day rate, flexible working, and opportunities for professional growth.
- Other info: Mentorship opportunities and a culture of creative thinking await you.
- Why this job: Make a real impact on public services while shaping design practices.
- Qualifications: Experience in service design, strong collaboration, and communication skills required.
Location: Leeds (Hybrid, 2/3 days per week)
Duration: 6 months
Day rate: £450pd inside IR35
Clearance: BPSS and SC clearable
Human Centered Design - Service Designer
Position Description
Your future duties and responsibilities:
- Take ownership of designing and improving end-to-end public services that balance user needs, business goals, and technology capabilities.
- Work collaboratively with researchers, product managers, and engineers to turn insights into actionable service improvements.
- Ensure every journey is intuitive, inclusive, and effective.
- Play a leading part in shaping service design practices, modelling best practice, mentoring colleagues, and helping define how design adds measurable value to digital transformation programmes.
- Contribute to a culture that values creative thinking, shared learning, and continuous improvement.
- Drive service design for complex journeys, ensuring decisions are grounded in user research and business objectives.
- Create clear as-is and to-be service blueprints, user journeys, and system maps to identify opportunities and pain points.
- Facilitate co-design workshops, engage stakeholders, and communicate concepts through compelling visuals and storytelling.
- Support and develop junior designers, embedding high standards and consistency across design projects.
- Define outcome metrics, track results, and evolve service designs based on evidence and user feedback.
Required qualifications to be successful in this role:
- Strong service design experience in complex digital environments, ideally with public sector or GDS projects.
- Combine strategic thinking with hands-on design delivery, backed by excellent collaboration and communication skills.
- Proven experience designing end-to-end digital or omni-channel services.
- Strong knowledge of GDS principles and experience delivering to GDS standards.
- Expertise in service blueprints, user journeys, and ecosystem mapping.
- Confident in research-informed design and collaborative, agile delivery.
- Excellent stakeholder facilitation and visual communication skills.
- Experience mentoring or supporting design capability within teams.
- Proficiency with Miro/Mural, Figma, and Office 365.
Desirable:
- Background in public sector, NHS, or other regulated environments.
- Understanding of data-driven experimentation and behavioural analytics.
Service Designer - Leeds employer: Eurobase People
As a Service Designer in Leeds, you will join a forward-thinking organisation that prioritises human-centred design and values creativity and collaboration. With a hybrid working model, you will enjoy the flexibility of working from home while also engaging with a dynamic team dedicated to improving public services. The company fosters a culture of continuous learning and offers ample opportunities for professional growth, making it an excellent employer for those seeking meaningful and impactful work.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer - Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the service design field, especially those working in public sector projects. Attend meetups or webinars, and don’t be shy to slide into DMs on LinkedIn – you never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design. Include case studies that demonstrate your process, from user research to final delivery. This will help potential employers see how you can add value to their team.
✨Tip Number 3
Prepare for interviews by practising your storytelling skills. Be ready to discuss your design process, how you’ve collaborated with teams, and how you’ve used user feedback to improve services. Remember, it’s all about showing how you can lead and innovate!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented service designers. Keep an eye on our job listings and make sure your application stands out by tailoring it to the specific role and showcasing your relevant experience.
We think you need these skills to ace Service Designer - Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience in human-centred design and any relevant projects you've worked on, especially in public sector or GDS environments. We want to see how your skills align with our needs!
Showcase Your Collaboration Skills:Since this role involves working closely with researchers, product managers, and engineers, it's crucial to demonstrate your teamwork abilities. Share examples of how you've successfully collaborated on projects and facilitated co-design workshops. We love a good team player!
Be Visual and Engaging:Use compelling visuals and storytelling in your application to showcase your design thinking. If you have a portfolio, include it! We appreciate creativity and want to see how you communicate concepts visually, so don’t hold back on showing us your best work.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Eurobase People
✨Know Your Service Design Stuff
Make sure you brush up on your service design principles, especially GDS standards. Be ready to discuss your past projects and how you've applied these principles in real-world scenarios. This shows you're not just familiar with the theory but can also deliver results.
✨Show Off Your Collaboration Skills
Since this role involves working closely with researchers, product managers, and engineers, be prepared to share examples of how you've successfully collaborated in the past. Highlight any co-design workshops you've facilitated and how you engaged stakeholders to drive service improvements.
✨Bring Visuals to Life
As a Service Designer, your ability to communicate concepts visually is key. Bring along examples of your service blueprints, user journeys, or system maps. This will not only demonstrate your skills but also help you explain your thought process during the interview.
✨Be Ready to Mentor
This role involves mentoring junior designers, so think about how you can showcase your leadership skills. Share experiences where you've supported others in their development and how you've embedded high standards across design projects. This will show that you're not just a designer but also a team player.
