At a Glance
- Tasks: Lead the design of user-focused public services and improve digital experiences.
- Company: Join a forward-thinking team dedicated to transforming public sector services.
- Benefits: Competitive day rate, hybrid working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on mentorship and continuous improvement.
- Why this job: Make a real difference in public services while shaping innovative design practices.
- Qualifications: Strong service design experience and knowledge of GDS principles required.
Location: Leeds (Hybrid, 2/3 days per week)
Duration: 6 months
Day rate - £450pd inside IR35
Clearance: BPSS and SC clearable
Human Centered Design - Service Designer Position Description
In this role, you will take ownership of designing and improving end-to-end public services that balance user needs, business goals, and technology capabilities. Working collaboratively with researchers, product managers, and engineers, you'll turn insights into actionable service improvements, ensuring every journey is intuitive, inclusive, and effective. You'll play a leading part in shaping service design practices, modelling best practice, mentoring colleagues, and helping define how design adds measurable value to digital transformation programmes. You will contribute to a culture that values creative thinking, shared learning, and continuous improvement, empowering you to bring forward innovative ideas and take ownership of meaningful outcomes.
Responsibilities
- Lead & Innovate: Drive service design for complex journeys, ensuring decisions are grounded in user research and business objectives.
- Design & Deliver: Create clear as-is and to-be service blueprints, user journeys, and system maps to identify opportunities and pain points.
- Collaborate & Influence: Facilitate co-design workshops, engage stakeholders, and communicate concepts through compelling visuals and storytelling.
- Mentor & Grow: Support and develop junior designers, embedding high standards and consistency across design projects.
- Measure & Improve: Define outcome metrics, track results, and evolve service designs based on evidence and user feedback.
Required Qualifications
- Strong service design experience in complex digital environments, ideally with public sector or GDS projects.
- Proven experience designing end-to-end digital or omni-channel services.
- Strong knowledge of GDS principles and experience delivering to GDS standards.
- Expertise in service blueprints, user journeys, and ecosystem mapping.
- Confident in research-informed design and collaborative, agile delivery.
- Excellent stakeholder facilitation and visual communication skills.
- Experience mentoring or supporting design capability within teams.
- Proficiency with Miro/Mural, Figma, and Office 365.
Desirable
- Background in public sector, NHS, or other regulated environments.
- Understanding of data-driven experimentation and behavioural analytics.
Lead Service Designer – Public Sector, Hybrid Leeds employer: Eurobase People
As a Lead Service Designer in the vibrant city of Leeds, you will join a forward-thinking organisation that prioritises human-centred design and innovation in public services. With a hybrid working model, you will enjoy a flexible work-life balance while contributing to meaningful projects that enhance user experiences. The company fosters a collaborative culture that encourages continuous learning and professional growth, providing ample opportunities for mentorship and skill development in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Service Designer – Public Sector, Hybrid Leeds
✨Tip Number 1
Network like a pro! Reach out to folks in the public sector or service design community. Attend meetups, webinars, or even just grab a coffee with someone in the field. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make sure to include case studies that demonstrate your user research and design process. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising your storytelling skills. Be ready to discuss how you've tackled complex service design challenges and the impact of your work. Use real examples to illustrate your thought process and decision-making.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that Lead Service Designer role!
We think you need these skills to ace Lead Service Designer – Public Sector, Hybrid Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Lead Service Designer role. Highlight your experience in service design, especially in public sector projects, and show how your skills align with our needs at StudySmarter.
Showcase Your Process:When detailing your experience, focus on your approach to designing end-to-end services. Use specific examples that demonstrate your ability to balance user needs with business goals, and don’t forget to mention any collaborative projects you've led!
Be Visual:Since this role involves a lot of visual communication, consider including a portfolio or links to your work. Showcase your service blueprints, user journeys, and any compelling visuals that illustrate your design process and outcomes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at Eurobase People
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles, especially those relevant to the public sector. Brush up on GDS standards and be ready to discuss how you've applied these in your previous roles. This will show that you understand the nuances of the environment you'll be working in.
✨Prepare Your Portfolio with Impact
Curate a selection of your best work that showcases your ability to create user journeys, service blueprints, and system maps. Be prepared to explain your thought process behind each project and how it aligns with user needs and business goals. Visual storytelling is key here!
✨Practice Collaborative Scenarios
Since collaboration is crucial for this role, think of examples where you’ve successfully facilitated co-design workshops or engaged stakeholders. Practise articulating these experiences clearly, highlighting your approach to fostering teamwork and innovation.
✨Showcase Your Mentoring Skills
As a lead designer, you’ll be expected to mentor junior designers. Prepare to discuss your mentoring style and any specific instances where you’ve helped others grow. This will demonstrate your leadership capabilities and commitment to developing design talent within the team.
