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- Tasks: Manage tech tickets, perform hardware repairs, and ensure smooth operations in your Hub.
- Company: Join a leading tech service provider with a focus on innovation.
- Benefits: Earn £19.33 per hour, gain valuable experience, and enjoy a supportive work environment.
- Other info: Opportunity for career growth and training with top brands like HP and Dell.
- Why this job: Be part of a dynamic team and enhance your tech skills while making a difference.
- Qualifications: SC clearance required, plus 2+ years in PC field service or workshop environments.
The predicted salary is between 19 - 19 £ per hour.
£19.33 Per Hour Inside Via umbrella - MUST BE SC CLEARED
Summary of responsibilities:
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract.
- Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract.
- Effective Management of disposals that go through their Hub as per contract.
- Triage and perform hardware repairs of in Warranty kit and liaise with vendors for parts and returns as per contract.
- Locker replenishments where appropriate as per contract.
- Highlight potential issues with service/potential service improvements to their Team Leader.
- Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter's own.
Essentials:
- Must have SC clearance/or be able to gain this.
- UK National with a UK passport.
- Must join the OOH rota and standby.
- Must have a full clean driving licence.
- 2 year+ experience in a PC field service environment or PC field Workshop environment.
- Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs).
- Accredited or willing to go through HP & Dell - Desktop and Laptop training.
Technician (Permanent) in Helensburgh employer: Eurobase People
Contact Detail:
Eurobase People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technician (Permanent) in Helensburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech field, especially those who might know about opportunities at Computacenter. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and knowledge related to hardware repairs. We want you to shine when discussing your experience with PC field service and troubleshooting!
✨Tip Number 3
Showcase your problem-solving skills! Be ready to share examples of how you've triaged issues or improved service levels in past roles. This will demonstrate your value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technician (Permanent) in Helensburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technician role. Highlight your experience in PC field service and any relevant hardware repair skills. We want to see how your background fits with what we need!
Show Off Your Skills: In your cover letter, don’t just list your qualifications—show us how you’ve used them in real situations. Talk about specific instances where you managed stock or triaged hardware repairs. We love a good story!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for easy reading and make sure to address all the essentials mentioned in the job description. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Eurobase People
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around hardware repairs and troubleshooting. Familiarise yourself with common issues and solutions related to PCs and laptops, as well as any specific tools or software mentioned in the job description.
✨Showcase Your Experience
Prepare to discuss your previous roles in a PC field service environment. Be ready to share specific examples of how you've managed ticket queues, handled stock management, or performed hardware repairs. This will demonstrate your hands-on experience and problem-solving skills.
✨Understand the Company Culture
Research the company’s values and work culture. Knowing how they operate and what they prioritise can help you tailor your responses during the interview. It shows that you're genuinely interested in being part of their team.
✨Ask Smart Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about their processes for service improvements or how they handle vendor relationships. It shows that you're thinking critically about the role and are eager to contribute.