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- Tasks: Manage tech support tickets, perform hardware repairs, and oversee stock management.
- Company: Join a leading tech service provider with a focus on innovation.
- Benefits: Earn £19.33 per hour, gain valuable experience, and enjoy flexible working conditions.
- Other info: Opportunity for training with top brands like HP and Dell.
- Why this job: Be part of a dynamic team and enhance your tech skills while making a difference.
- Qualifications: Must have SC clearance, a clean driving licence, and 2+ years in PC field service.
The predicted salary is between 38 - 40 £ per hour.
£19.33 Per Hour Inside Via umbrella - MUST BE SC CLEARED
Summary of responsibilities:
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract.
- Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract.
- Effective Management of disposals that go through their Hub as per contract.
- Triage and perform hardware repairs of in Warranty kit and liaise with vendors for parts and returns as per contract.
- Locker replenishments where appropriate as per contract.
- Highlight potential issues with service/potential service improvements to their Team Leader.
- Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter's own.
Essentials:
- Must have SC clearance/or be able to gain this.
- UK National with a UK passport.
- Must join the OOH rota and standby.
- Must have a full clean driving licence.
- 2 year+ experience in a PC field service environment or PC field Workshop environment.
- Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs).
- Accredited or willing to go through HP & Dell - Desktop and Laptop training.
Technician in Helensburgh employer: Eurobase People
Contact Detail:
Eurobase People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technician in Helensburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech field and let them know you're on the hunt for a Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills. Make sure you can confidently discuss your experience with hardware repairs and asset management. We want you to shine when it comes to demonstrating your expertise!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! During interviews, be ready to share examples of how you've triaged issues or improved service levels in previous roles. This will show employers that you’re proactive and capable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that Technician role!
We think you need these skills to ace Technician in Helensburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technician role. Highlight your experience in PC field service and any relevant hardware repair skills. We want to see how your background fits with what we need!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your SC clearance and any specific experiences that relate to the job description.
Show Off Your Skills: In your application, don’t forget to showcase your technical skills, especially around diagnosing and repairing hardware. We love seeing candidates who can demonstrate their problem-solving abilities!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role quickly!
How to prepare for a job interview at Eurobase People
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware repairs and troubleshooting. Be ready to discuss your experience with PC field service environments and any specific repairs you've handled.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've triaged issues or improved service levels in previous roles. Companies love candidates who can think on their feet and suggest potential improvements.
✨Familiarise Yourself with the Company
Research the company’s values and recent projects. Understanding their operations will help you tailor your answers and show that you're genuinely interested in the role.
✨Be Ready for SC Clearance Questions
Since SC clearance is a must, be prepared to discuss your eligibility and any relevant background checks. It’s important to show that you understand the significance of this requirement.