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- Tasks: Manage ticket queues, perform hardware repairs, and oversee stock management.
- Company: Join a leading tech service provider with a focus on innovation.
- Benefits: Competitive hourly rate, training opportunities, and a supportive team environment.
- Other info: Opportunities for career growth and development in a fast-paced setting.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: Experience in PC field service and a full clean driving licence required.
The predicted salary is between 38 - 40 £ per hour.
£19.33 Per Hour Inside Via umbrella
Summary of responsibilities:
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract.
- Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract.
- Effective Management of disposals that go through their Hub as per contract.
- Triage and perform hardware repairs of in Warranty kit and liaise with vendors for parts and returns as per contract.
- Locker replenishments where appropriate as per contract.
- Highlight potential issues with service/potential service improvements to their Team Leader.
- Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter's own Essentials.
Must have SC clearance/or be able to gain this, UK National with a UK passport.
Must join the OOH rota and standby.
Must have a full clean driving licence - 2 year+ experience in a PC field service environment or PC field Workshop environment.
Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs).
Accredited or willing to go through HP & Dell - Desktop and Laptop training.
Technician in Glasgow employer: Eurobase People
Contact Detail:
Eurobase People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technician in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech field, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to hardware repairs and service management. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Bring along a portfolio of your past work or projects that highlight your experience in PC field service. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Technician in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in PC field service or workshop environments. We want to see how your skills match the responsibilities listed in the job description, so don’t be shy about showcasing your hardware repair expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technician role. Mention your experience with ticket management and stock management, and how you can contribute to our team at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, highlight specific examples of how you've triaged and repaired hardware in the past. We love candidates who can demonstrate their ability to diagnose and troubleshoot effectively, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Eurobase People
✨Know Your Tech Inside Out
Make sure you brush up on your hardware knowledge, especially around diagnosing and troubleshooting PCs. Be ready to discuss your experience with complex laptop repairs and any relevant training you've had with brands like HP and Dell.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've effectively managed ticket queues and resolved issues in previous roles. Highlight any improvements you've suggested or implemented that enhanced service levels, as this will show your proactive approach.
✨Understand the Importance of Compliance
Familiarise yourself with the processes and procedures related to asset management and disposals. Being able to discuss how you adhere to site regulations and company policies will demonstrate your reliability and attention to detail.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, such as handling a high volume of tickets or managing stock levels under pressure. Practise your responses to these scenarios to show that you can think on your feet and maintain service quality.