2nd Line Desktop Support in Glasgow

Start/End dates
04/12/2026 to 03/05/2027
Pay Grade/Rate UMB - £19.33
PAYE - £14.90 Basic £16.92 Premium
Location
South Street
Glasgow
Glasgow City
Job Description
Undertake incident and request tasks
Possess 2nd line responsibility for resolving incidents to SLA
Maintain a 2% incident per month target
Be responsible for the completion of assigned works within allocated timeframes
Undertake Project Tasks, supporting both internal and external Project Managers
Undertake Non Standard Requests tasks to agreed timescales
Proactively communicate and coordinate with Level 3 teams to highlight major level issues
Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
Install & configure software and hardware
Your skills and experience
An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
Experience handling LTSC Channels and KIOSK is highly desirable
Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
Excellent customer interface and customer service skills
Some flexibility with working hours when needed
Full UK Driving License.
SC Cleared or required to undertake SC Clearance
Additional Comments (Clearances, special conditions, Briefing call notes etc.
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