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- Tasks: Provide top-notch technical support and resolve incidents for diverse clients.
- Company: Leading IT consultancy with a focus on innovative support solutions.
- Benefits: Competitive pay, flexible shifts, and the chance to work in a dynamic environment.
- Why this job: Join a 24/7 team and make a real difference in IT support across various industries.
- Qualifications: Must have SC Clearance and experience in first/second line service desk operations.
- Other info: Exciting opportunity for career growth in a fast-paced IT environment.
My client are an IT consultancy specialising in all things IT support. This role is with their MSP service and will be working with clientele in multiple industries including government.
Pay: GBP17.89 Inside IR35 via umbrella
Duration: 3 months+
This role requires SC Clearance, please do not apply if you do not have SC Clearance.
A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk Mobile Team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am – 7pm. The Analyst will provide technical support and service delivery to Computacenter\’s customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures.
Responsibilities
- Incident investigation and resolution
- Request fulfilment
- Assisting problem investigations
- Identifying and generating support documentation
- Technical coaching
- Ensure adherence to agreed standards and procedures
Qualifications / Requirements
- Security Clearance: Minimum SC
- Experience in first/second line service desk operations
- Ability to work in a 24/7 x 365 environment with rotating Early, Mid, Late shifts (7am – 7pm)
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First Line Support Analyst employer: Eurobase People
Contact Detail:
Eurobase People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills and be ready to discuss your experience with incident investigation and resolution. We want you to shine when it comes to showcasing your problem-solving abilities.
✨Tip Number 3
Don’t forget to tailor your approach! When you’re applying, make sure to highlight your SC Clearance and any relevant experience in first/second line service desk operations. This will help you stand out to potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our team, so don’t miss out!
We think you need these skills to ace First Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in first and second line support. We want to see how your skills match the job description, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how your background aligns with our needs. Keep it concise but impactful!
Showcase Your Technical Skills: Since this role involves technical support, make sure to mention any specific tools or technologies you’ve worked with. We love seeing candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Eurobase People
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to first and second line support. Familiarise yourself with common incident resolutions and the tools used in service desk operations. This will help you answer questions confidently and demonstrate your expertise.
✨Understand the Role
Read through the job description thoroughly and understand the responsibilities involved. Be prepared to discuss how your previous experience aligns with tasks like incident investigation, request fulfilment, and technical coaching. Showing that you know what the role entails will impress the interviewers.
✨Shift Flexibility is Key
Since this role involves rotating shifts, be ready to discuss your availability and willingness to work in a 24/7 environment. Highlight any past experiences where you've successfully managed shift work or adapted to changing schedules.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, the tools they use, or how success is measured in the role. It shows your interest in the position and helps you gauge if it's the right fit for you.