At a Glance
- Tasks: Guide colleagues in transitioning from Zoom to Microsoft Teams with demos and support.
- Company: Join a dynamic team focused on enhancing collaboration tools.
- Benefits: Earn £19.33 per hour, with a paid online induction and flexible work environment.
- Other info: 5-week role with opportunities for personal growth and development.
- Why this job: Make a real difference by helping others adapt to new technology and improve teamwork.
- Qualifications: Strong knowledge of Microsoft Teams and excellent communication skills.
The predicted salary is between 38 - 40 € per hour.
Role Profile: Floorwalker
Reports To: Training and Support Manager
Duration: 5 weeks
Rate: £19.33 Per Hour UMBRELLA
Induction: 1 day Paid Online Induction to take place either 28th or 29th May - Work to begin onsite 1st June.
Purpose of the Role: To act as an on-site and virtual guide during the transition from Zoom to Microsoft Teams, helping colleagues understand new features, adopt best practices, and feel confident using Teams for collaboration and meetings.
Key Responsibilities:
- Be proactive with a visible and approachable presence to answer how to questions (not technical troubleshooting).
- Deliver demos via Microsoft Teams both in person and for remote colleagues using pre-defined scripts and presentation decks.
- Explain differences between Zoom and Teams (meeting setup, chat, collaboration tools).
- Share tips and best practices for effective use of Teams.
- Encourage engagement and confidence in using Teams for daily work.
- Record all assistance provided to colleagues.
Skills & Experience:
- Strong knowledge of Microsoft Teams features and functionality.
- Ability to communicate clearly and educate users in a friendly, non-technical way.
- Familiarity with Zoom to explain migration differences.
- Comfortable presenting and engaging with both in person and remote audiences via Teams.
- Excellent interpersonal and facilitation skills.
Qualities:
- Supportive, patient, and approachable.
- Positive attitude toward change and adoption.
- Collaborative and proactive in engaging colleagues.
IT Support in Edinburgh employer: Eurobase People
As an IT Support Floorwalker, you will thrive in a dynamic and supportive environment that prioritises employee growth and collaboration. Our company fosters a culture of continuous learning, offering opportunities to enhance your skills while working closely with colleagues during the exciting transition to Microsoft Teams. With a focus on teamwork and engagement, we ensure that every employee feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support in Edinburgh
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they communicate and what values they promote. This will help you tailor your responses and show that you're a great fit!
✨Tip Number 2
Practice your presentation skills! Since this role involves delivering demos and engaging with colleagues, being comfortable speaking in front of others is key. Grab a friend or family member and run through your demo to get feedback.
✨Tip Number 3
Be ready to share your own tips and tricks for using Microsoft Teams. Think about what you've learned from your experiences and how you can help others feel confident using the platform. This shows initiative and expertise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the IT Support role. Highlight your experience with Microsoft Teams and Zoom, and show us how you can help colleagues transition smoothly. We love seeing how you can bring your unique skills to the table!
Show Off Your Communication Skills:Since this role is all about guiding and educating others, let your communication skills shine through in your application. Use clear and friendly language, and give us examples of how you've successfully explained tech concepts to non-technical users before.
Be Proactive in Your Approach:We appreciate candidates who take initiative! In your application, mention any experiences where you’ve gone above and beyond to support colleagues or improve processes. This shows us that you’re ready to be a proactive Floorwalker.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Eurobase People
✨Know Your Tools
Make sure you brush up on your knowledge of Microsoft Teams and Zoom. Be ready to discuss the key differences between the two platforms, as well as share tips on how to use Teams effectively. This will show that you're not just familiar with the tools but can also help others transition smoothly.
✨Practice Your Presentation Skills
Since you'll be delivering demos and engaging with colleagues, practice presenting in a clear and friendly manner. Use a mock setup to simulate the experience, and get comfortable with the presentation decks. This will help you feel more confident during the actual interview.
✨Show Your Supportive Side
During the interview, highlight your interpersonal skills and your ability to be patient and approachable. Share examples from past experiences where you've helped others learn new technologies or processes. This will demonstrate that you have the right qualities for the role.
✨Engage with Enthusiasm
Exude a positive attitude towards change and adoption of new tools. Show your enthusiasm for helping colleagues feel confident using Teams. This will resonate well with the interviewers, as they are looking for someone who can encourage engagement and support their team through the transition.
