At a Glance
- Tasks: Manage IT support tickets, perform hardware repairs, and ensure service levels are met.
- Company: Join a leading tech company focused on delivering top-notch IT support.
- Benefits: Earn £19.33 per hour with opportunities for training and development.
- Other info: Exciting role based in Plymouth with potential for career growth.
- Why this job: Be part of a dynamic team making a real difference in IT support.
- Qualifications: Must have SC clearance, a clean driving licence, and experience in PC support.
The predicted salary is between 19.33 - 19.33 £ per hour.
Must be based in/around Plymouth
£19.33 per hour (Umbrella)
Full clean manual driving licence required, Must have SC clearance/or be able to gain this
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
- Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
- Effective Management of disposals that go through their Hub as per contract
- Triage and perform hardware repairs of in Warranty kit and liaise with vendors for parts and returns as per contract
- Locker replenishments where appropriate as per contract
- Highlight potential issues with service/potential service improvements to their Team Leader
- Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter's own
Essentials:
- Must have SC clearance/or be able to gain this
- UK National with a UK passport
- Must join the OOH rota and standby
- Must have a full clean driving licence
- 2 year+ experience in a PC field service environment or PC field Workshop environment
- Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)
- Accredited or willing to go through HP & Dell - Desktop and Laptop training
Locations
IT Support Analyst in Devon, Plymouth employer: Eurobase People
At Eurobase People, we pride ourselves on being more than just a recruitment agency; we are a dynamic team dedicated to fostering growth and success in the tech sector. Located in Chelmsford, our supportive work culture encourages personal development through ongoing training and career progression opportunities, while our competitive compensation structure, including uncapped commission, ensures that your hard work is rewarded. Join us to make a meaningful impact in a fast-paced environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Devon, Plymouth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Eurobase People values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Eurobase People might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Eurobase People!
✨Direct Apply to Eurobase People
Let's not forget to apply directly through the Eurobase People website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst in Devon, Plymouth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Eurobase People.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Eurobase People. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Eurobase People
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
