At a Glance
- Tasks: Guide colleagues in transitioning from Zoom to Microsoft Teams with demos and support.
- Company: Join a dynamic team focused on enhancing collaboration tools.
- Benefits: Paid induction, flexible hours, and hands-on experience in tech support.
- Other info: Short-term role with potential for future opportunities in tech support.
- Why this job: Be the go-to person for helping others embrace new technology and boost their confidence.
- Qualifications: Strong knowledge of Microsoft Teams and excellent communication skills.
The predicted salary is between 30000 - 40000 € per year.
Role Profile: Floorwalker
Reports To: Training and Support Manager
Duration: 5 weeks
1 day Paid Online Induction to take place either 28th or 29th May - Work to begin onsite 1st June.
Purpose of the Role: To act as an on-site and virtual guide during the transition from Zoom to Microsoft Teams, helping colleagues understand new features, adopt best practices, and feel confident using Teams for collaboration and meetings.
Key Responsibilities:
- Be proactive with a visible and approachable presence to answer how to questions (not technical troubleshooting)
- Deliver demos via Microsoft Teams both in person and for remote colleagues using pre-defined scripts and presentation decks
- Explain differences between Zoom and Teams (meeting setup, chat, collaboration tools)
- Share tips and best practices for effective use of Teams
- Encourage engagement and confidence in using Teams for daily work
- Record all assistance provided to colleagues
Skills & Experience:
- Strong knowledge of Microsoft Teams features and functionality
- Ability to communicate clearly and educate users in a friendly, non-technical way
- Familiarity with Zoom to explain migration differences
- Comfortable presenting and engaging with both in person and remote audiences via Teams
- Excellent interpersonal and facilitation skills
Tech Support in Bonnyrigg employer: Eurobase People
As a Tech Support Floorwalker, you will thrive in a dynamic and supportive environment that prioritises employee growth and collaboration. Our company fosters a culture of continuous learning, offering comprehensive training and development opportunities to enhance your skills while working alongside a friendly team dedicated to making the transition to Microsoft Teams seamless for all. Located in a vibrant area, we provide a unique chance to engage with colleagues both on-site and virtually, ensuring you feel valued and empowered in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Support in Bonnyrigg
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they communicate and what values they promote. This will help you tailor your responses and show that you're a great fit!
✨Tip Number 2
Practice your demo skills! Since this role involves delivering presentations, grab a friend or family member and run through your demo scripts. The more comfortable you are, the more confident you'll appear during the actual interview.
✨Tip Number 3
Be ready to share your own tips and tricks for using Microsoft Teams. Think about what you've learned and how you've helped others in the past. This shows that you’re proactive and knowledgeable, which is exactly what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Tech Support in Bonnyrigg
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for tech support shine through! We want to see how excited you are about helping others transition to Microsoft Teams. A bit of personality goes a long way!
Tailor Your Application:Make sure to customise your application to highlight your experience with Microsoft Teams and Zoom. We love seeing how your skills match the role, so don’t hold back on sharing relevant examples!
Keep It Clear and Friendly:Remember, we’re looking for someone who can communicate in a friendly, non-technical way. Use simple language and clear examples in your application to show us you can explain things easily!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Eurobase People
✨Know Your Tools
Make sure you brush up on your knowledge of Microsoft Teams and Zoom. Be ready to discuss the key differences between the two platforms, as well as share tips on how to use Teams effectively. This will show that you're not just familiar with the tools, but that you can also help others feel confident using them.
✨Practice Your Presentation Skills
Since you'll be delivering demos and engaging with both in-person and remote colleagues, practice presenting your material. Use a friend or family member as your audience and get comfortable explaining features clearly and in a friendly manner. This will help you come across as approachable and knowledgeable during the interview.
✨Show Your Supportive Side
This role is all about being supportive and approachable. Think of examples from your past experiences where you've helped others learn or adapt to new tools. Be prepared to share these stories during your interview to demonstrate your interpersonal skills and your ability to encourage engagement.
✨Engage with the Interviewers
During the interview, don’t hesitate to ask questions about the role and the team dynamics. Show genuine interest in how they plan to transition from Zoom to Teams and how you can contribute. This will not only help you understand the role better but also showcase your enthusiasm for being part of their team.
