At a Glance
- Tasks: Guide colleagues through the transition from Zoom to Microsoft Teams with demos and support.
- Company: Join a dynamic team focused on enhancing collaboration tools.
- Benefits: Earn £19.33 per hour, with a paid online induction and flexible work environment.
- Other info: Short-term role with a chance to develop your teaching and presentation skills.
- Why this job: Make a real difference by helping others adapt to new technology and improve their work experience.
- Qualifications: Strong knowledge of Microsoft Teams and excellent communication skills.
The predicted salary is between 38 - 40 € per hour.
Role Profile: Floorwalker
Reports To: Training and Support Manager
Duration: 5 weeks
£19.33 Per Hour UMBRELLA
1 day Paid Online Induction to take place either 28th or 29th May - Work to begin onsite 1st June.
Purpose of the Role
To act as an on-site and virtual guide during the transition from Zoom to Microsoft Teams, helping colleagues understand new features, adopt best practices, and feel confident using Teams for collaboration and meetings.
Key Responsibilities
- Be proactive with a visible and approachable presence to answer how to questions (not technical troubleshooting)
- Deliver demos via Microsoft Teams both in person and for remote colleagues using pre-defined scripts and presentation decks
- Explain differences between Zoom and Teams (meeting setup, chat, collaboration tools)
- Share tips and best practices for effective use of Teams
- Encourage engagement and confidence in using Teams for daily work
- Record all assistance provided to colleagues
Skills & Experience
- Strong knowledge of Microsoft Teams features and functionality
- Ability to communicate clearly and educate users in a friendly, non-technical way
- Familiarity with Zoom to explain migration differences
- Comfortable presenting and engaging with both in person and remote audiences via Teams
- Excellent interpersonal skills
IT Support in Bonnyrigg employer: Eurobase People
As an IT Support Floorwalker, you will thrive in a dynamic and supportive environment that prioritises employee growth and collaboration. Our company fosters a culture of continuous learning, offering comprehensive training and development opportunities to enhance your skills while working alongside a friendly team dedicated to making technology accessible for all. Located in a vibrant area, we provide a unique chance to engage with colleagues both in person and virtually, ensuring a rewarding experience as you help others navigate their transition to Microsoft Teams.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support in Bonnyrigg
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they communicate and what values they promote. This will help you tailor your responses and show that you're a great fit!
✨Tip Number 2
Practice your demo skills! Since you'll be helping colleagues transition to Microsoft Teams, make sure you're comfortable presenting. Run through your demos with friends or family to get feedback and build your confidence.
✨Tip Number 3
Be proactive during the interview. Ask questions about how the team currently uses Teams and what challenges they face. This shows your interest and helps you position yourself as the solution they need!
✨Tip Number 4
Apply through our website for a smoother process! We love seeing candidates who take the extra step to engage with us directly. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace IT Support in Bonnyrigg
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the IT Support role. Highlight your experience with Microsoft Teams and Zoom, and show us how you can help colleagues transition smoothly. We want to see your personality shine through!
Show Off Your Communication Skills:Since this role is all about guiding others, let us know how you communicate effectively. Use clear and friendly language in your application to demonstrate that you can explain things simply and engagingly.
Be Proactive in Your Approach:We love candidates who take initiative! In your application, mention any previous experiences where you’ve been proactive in helping others learn new tools or technologies. This will show us you’re ready to jump in and support your colleagues.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Eurobase People
✨Know Your Tools
Make sure you brush up on your knowledge of Microsoft Teams and Zoom. Understand the key differences between the two platforms, as you'll need to explain these during the interview. Being able to confidently discuss features and functionalities will show that you're prepared and knowledgeable.
✨Practice Your Presentation Skills
Since the role involves delivering demos and engaging with colleagues, practice presenting in a clear and friendly manner. You could even rehearse with a friend or family member to get comfortable explaining concepts without using technical jargon. This will help you convey your ability to educate users effectively.
✨Show Your Proactive Side
During the interview, highlight any past experiences where you've taken the initiative to help others learn new tools or processes. Share specific examples of how you’ve been approachable and supportive, as this aligns perfectly with the role's requirement for a visible and approachable presence.
✨Engage with the Interviewers
Don’t forget to engage with your interviewers! Ask them questions about their experiences with Microsoft Teams and how they envision the transition process. This not only shows your interest in the role but also demonstrates your ability to foster engagement, which is crucial for the position.
