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- Tasks: Manage IT support tickets, perform hardware repairs, and oversee asset management.
- Company: Leading IT consultancy with a focus on innovative support solutions.
- Benefits: Competitive pay, short-term contracts, and opportunities for training.
- Why this job: Join a dynamic team and enhance your skills in a fast-paced environment.
- Qualifications: Must have SC clearance, UK passport, and experience in PC field service.
- Other info: Exciting opportunity for career growth and professional development.
The predicted salary is between 20 - 30 £ per hour.
My client are an IT consultancy specialising in all things IT support.
Pay Grade/Rate: £25.15 inside/umbrella
Short term contracts set to start in Jan 26
Location: Blackpool, Telford or Lincoln
This role does require SC Clearance.
Job Description:
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract.
- Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract.
- Effective Management of disposals that go through their Hub as per contract.
- Triage and perform hardware repairs of in Warranty kit and liaise with vendors for parts and returns as per contract.
- Locker replenishments where appropriate as per contract.
- Highlight potential issues with service/potential service improvements to their Team Leader.
- Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter's own.
Essentials:
- Must have SC clearance/or be able to gain this.
- UK National with a UK passport.
- Must join the OOH rota and standby.
- Must have a full clean driving licence.
- 2 year+ experience in a PC field service environment or PC field Workshop environment.
- Accredited or willing to go through HP & Dell - Desktop and Laptop training.
SC Cleared Support Engineer - Multiple Hires! in Blackpool employer: Eurobase People
Contact Detail:
Eurobase People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SC Cleared Support Engineer - Multiple Hires! in Blackpool
✨Tip Number 1
Network like a pro! Reach out to folks in the IT support scene, especially those who’ve worked with SC cleared roles. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Get your hands dirty! If you can, volunteer for projects or take on freelance gigs related to IT support. This not only boosts your CV but also shows potential employers that you’re proactive and passionate about the field.
✨Tip Number 3
Prepare for the interview like it’s the final boss level! Research the company, understand their services, and be ready to discuss how your experience aligns with their needs. Confidence is key, so practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace SC Cleared Support Engineer - Multiple Hires! in Blackpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the SC Cleared Support Engineer role. Highlight your experience in IT support, ticket management, and any relevant hardware repair skills. We want to see how your background fits with what we do!
Show Off Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles that showcase your ability to manage queues, handle asset management, and perform hardware repairs. This helps us see you in action!
Follow the Instructions: Read the application instructions carefully. If we ask for specific information or formats, make sure you follow them. It shows attention to detail, which is super important in our line of work!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s easy peasy!
How to prepare for a job interview at Eurobase People
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to IT support, especially around hardware repairs and asset management. Familiarise yourself with the specific tools and processes mentioned in the job description, as this will show that you're serious about the role.
✨SC Clearance is Key
Since SC clearance is a must-have for this position, be prepared to discuss your eligibility and any previous experience with security clearances. If you have any questions about the process, don’t hesitate to ask during the interview—it shows you're proactive!
✨Demonstrate Problem-Solving Skills
Think of examples from your past work where you've triaged issues or improved service levels. Be ready to share these stories, as they’ll highlight your ability to manage challenges effectively and contribute positively to the team.
✨Ask Smart Questions
Prepare some insightful questions about the company’s processes, team dynamics, or future projects. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
