At a Glance
- Tasks: Assist customers, maintain branch standards, and drive sales in a dynamic environment.
- Company: Join Euro Staffs, a leading supplier of windows and doors in the UK.
- Benefits: Enjoy 5 weeks holiday, health cash plan, and retail discounts.
- Other info: Flexible hours with no Saturday work and opportunities for paid volunteering.
- Why this job: Be part of a team that values customer service and offers career growth.
- Qualifications: Exceptional customer service skills and strong numeracy and literacy abilities.
The predicted salary is between 34000 - 38556 £ per year.
Apply for Branch Assistant at Euro Staffs in Gateshead, ENG, GB. This full-time on-site position offers great opportunities for career growth. Stevenswood Trade Counters Ltd is a dedicated supplier of PVCu and aluminium windows, doors, glass, conservatories and accessories, catering to both trade professionals and homeowners. With trade counters throughout the UK, we offer a wide range of trusted products to retail, trade and distribution clients, whilst providing exceptional service and competitive pricing to help you win more business, streamline installations, and maximise your profits.
We are now looking for a Branch Assistant at our Gateshead Branch to contribute to the overall success of the branch. Working Monday to Thursday 7:30am-4:30pm and Friday 7:30am-3:30pm. The successful candidate will place a strong emphasis on providing outstanding customer service, work collaboratively with colleagues to uphold consistently high service standards, and take pride in the branch’s upkeep and presentation.
Responsibilities- Maintain the customer database and ensure that information is kept up-to-date and accurate.
- Assist with end-of-day banking and reporting.
- Maintain branch standards in terms of organisation, efficiency and cleanliness.
- Ensure that customers are kept updated about all relevant information including orders, quotes and promotions.
- Assist the manager in the collation and delivery of information when requested.
- Assist customers with all aspects of their account.
- Accept cash payment from customers in line with Company standard, as and when required.
- Ensure the understanding and achievement of branch KPI targets as determined by the branch manager.
- Ensure sufficient knowledge of products on offer as well as any Company or branch promotions.
- Proactively drive sales and opportunities in branch through prospecting and touching base with existing or lapsed customers.
- Act as an ambassador of the Company and act accordingly.
- Act as buddies and mentors to new colleagues, not just in branch but across the Company.
- Own customer experience from initial enquiry through to installation.
- Use industry specific software to generate customer quotes.
- Ensure efficient stock management and avoid any unnecessary storage of goods.
- Deliver excellent customer service in line with the Company’s vision.
- Pick stock and organise loads for dispatch.
- Ensure compliance with Company procedures and processes.
- Work in a safe and responsible manner.
- Perform any other reasonable instruction.
To demonstrate exceptional customer service abilities, along with strong numeracy and literacy skills.
Rewards- 5 weeks paid holiday a year plus bank holidays, plus the flexibility to buy 2 days.
- 39-hour contract: Monday to Thursday 7:30am-4:30pm and Friday 7:30am-3:30pm (Early Finish Friday with no Saturday working).
- Health Cash Plan.
- Retail Discount Scheme.
- Life Assurance Cover.
- Friends and Family Cashback on the products we manufacture.
- Paid Volunteering time.
- Company Sick Pay.
Branch Assistant at Euro Staffs in Gateshead employer: Euro Staffs
Euro Staffs is an exceptional employer located in Gateshead, offering a supportive work culture that prioritises outstanding customer service and teamwork. With a strong emphasis on employee growth, the company provides numerous benefits including generous holiday allowances, health cash plans, and opportunities for paid volunteering, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant at Euro Staffs in Gateshead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Euro Staffs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Euro Staffs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Branch Assistant at Euro Staffs in Gateshead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Euro Staffs:Your cover letter is your chance to shine! Tell us why you want to work at Euro Staffs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Euro Staffs!
How to prepare for a job interview at Euro Staffs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
