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- Tasks: Support customers with product returns and assess faults on electronic products.
- Company: Join a leading distributor in the tech industry with a friendly culture.
- Benefits: Enjoy 25 days holiday, healthcare, a free gym, and an excellent bonus scheme.
- Why this job: Perfect for tech enthusiasts who love problem-solving and want to grow in a supportive environment.
- Qualifications: No specific experience needed; just a keen interest in technology and strong communication skills.
- Other info: Full training provided, with opportunities for future progression.
Full training and development will be provided! Would suit someone who enjoys problem solving with a good eye for detail. Due to the nature of the product, someone with an interest in technology would be ideal.
Excellent bonus scheme available alongside a range of benefits, including healthcare, 25 days holiday + banks, and an on-site gym.
As Customer Service Technician, the primary function of this position is to support customers with product returns and assessing faults. The product is electronic and has a software element, so we need someone who enjoys more technical products in general. The role would suit an inquisitive mindset and a positive attitude to help with customer-related issues.
Salary: £12.21 per hour + bonus (c£3,200) + 25 days holiday + pension scheme + free gym + other benefits
This Customer Service Technician job will suit:
- Someone who enjoys working with technical products and learning about how they operate
- Reliable, a team player, and comfortable with IT packages
- Good attention to detail
- Strong communication skills and an ability to help customers
The Customer Service Technician job's working environment, opportunities and rewards:
- To join a market leader and distributor within their industry sector
- Modern facility, comfortable working environment, friendly business and excellent team environment & culture
- Excellent benefits and internal scope for future progression
The Customer Service Technician job will involve:
- Some testing duties and loading of software onto products. Training can be provided
- Loading specific software onto the relevant products
- Communicating with customers via phone or email
This job is commutable from Coalville, Shepshed, Loughborough, Ashby and Leicester.
To apply please contact Joe Parker at Euro Projects Recruitment Ltd.
Customer Service Technician in Coalville employer: Euro Projects Recruitment
Contact Detail:
Euro Projects Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Technician in Coalville
✨Tip Number 1
Familiarise yourself with the specific electronic products and software mentioned in the job description. Understanding how these products work will not only help you during the interview but also demonstrate your genuine interest in technology.
✨Tip Number 2
Brush up on your problem-solving skills by practising common customer service scenarios. Think about how you would handle technical issues or product returns, as this will show your ability to think on your feet and provide effective solutions.
✨Tip Number 3
Prepare to discuss your experience with IT packages and any relevant technical skills. Highlighting your comfort with technology will reassure the hiring team that you can handle the demands of the role.
✨Tip Number 4
Showcase your communication skills by practicing clear and concise explanations of technical concepts. Being able to convey information effectively to customers is crucial in this role, so consider role-playing with a friend or family member.
We think you need these skills to ace Customer Service Technician in Coalville
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Technician position. Highlight your problem-solving abilities and interest in technology in your application.
Tailor Your CV: Make sure your CV reflects your experience with technical products and customer service. Emphasise any relevant skills, such as attention to detail and strong communication abilities, that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your background makes you a great fit for supporting customers with product returns and assessing faults.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application demonstrates your attention to detail, which is crucial for this role.
How to prepare for a job interview at Euro Projects Recruitment
✨Show Your Problem-Solving Skills
Since the role involves supporting customers with product returns and assessing faults, be prepared to discuss specific examples of how you've successfully solved problems in the past. Highlight your analytical thinking and how you approach troubleshooting.
✨Demonstrate Your Technical Interest
As the position requires an interest in technology and electronic products, make sure to express your enthusiasm for tech. You could mention any relevant experiences or projects that showcase your familiarity with technical products or software.
✨Emphasise Communication Skills
Strong communication is key in this role. Be ready to explain how you effectively communicate with customers, whether through phone or email. Consider sharing a situation where your communication skills made a difference in resolving a customer issue.
✨Highlight Attention to Detail
Attention to detail is crucial for this job. Prepare to give examples of how your meticulous nature has helped you in previous roles, especially in tasks that required precision, such as testing or loading software onto products.
