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For Companies At a Glance
- Tasks: Provide hands-on IT support via phone, email, and in person.
- Company: Join a dynamic team in the heart of London focused on IT excellence.
- Benefits: Earn Microsoft certifications and gain experience in diverse environments.
- Why this job: Perfect for tech enthusiasts wanting to grow in a supportive environment.
- Qualifications: 2 years in a similar role with knowledge of Microsoft 365 and strong communication skills.
- Other info: Opportunity to work with both Mac and Windows systems.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about IT support and ready to take your career to the next level? We are looking for a confident and capable 1st Line Support Engineer to provide hands-on technical support across a variety of systems and locations. This is a fantastic opportunity to build on your Microsoft 365 experience, work across both Mac and Windows environments, and earn Microsoft certifications along the way.
What you'll be doing:
- Delivering 1st line IT support via phone, email, and in person
- Diagnosing and troubleshooting issues related to hardware, software, and network connectivity
- Escalating complex issues to Level Two support as needed
- Installing software, managing patches and updates (MS Office, antivirus, business apps)
- Managing user accounts and permissions using Active Directory and Office 365
- Accurately documenting tickets, resolutions, and procedures in the helpdesk system
What we're looking for:
- Around 2 years experience in a similar support role
- Solid understanding of Microsoft 365 admin tools
- Comfortable working across both Mac and Windows environments
- Strong communicator with excellent people skills
- A customer-focused mindset and keen attention to detail
- Willingness to gain relevant Microsoft certifications
If you're eager to grow within a supportive IT environment and develop both technically and professionally, we'd love to hear from you.
1st Line Support Engineer in City of London employer: Euro Projects Recruitment
Contact Detail:
Euro Projects Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer in City of London
✨Tip Number 1
Familiarise yourself with common issues faced in 1st line support roles, especially those related to Microsoft 365 and Active Directory. This knowledge will help you demonstrate your problem-solving skills during any interviews.
✨Tip Number 2
Practice your communication skills by explaining technical concepts to non-technical friends or family. Being able to convey information clearly is crucial for a support role, and this practice can set you apart from other candidates.
✨Tip Number 3
Consider joining online forums or communities related to IT support. Engaging with others in the field can provide insights into common challenges and solutions, which you can reference in your discussions with us.
✨Tip Number 4
Stay updated on the latest trends and updates in IT support, particularly around Microsoft products. Showing that you are proactive about learning can impress us and demonstrate your commitment to the role.
We think you need these skills to ace 1st Line Support Engineer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, particularly with Microsoft 365 and both Mac and Windows environments. Use specific examples to demonstrate your troubleshooting skills and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your eagerness to grow within the role. Mention your relevant experience and how it aligns with the job description, especially your familiarity with Active Directory and helpdesk systems.
Highlight Certifications: If you have any relevant certifications or are in the process of obtaining them, be sure to mention these in your application. This shows your commitment to professional development and aligns with the company's desire for candidates willing to gain Microsoft certifications.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a support role.
How to prepare for a job interview at Euro Projects Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365 and any troubleshooting you've done in both Mac and Windows environments. Highlight specific examples where you successfully resolved issues, as this will demonstrate your hands-on technical ability.
✨Communicate Clearly
As a 1st Line Support Engineer, strong communication skills are essential. Practice explaining technical concepts in simple terms, as you may need to assist users who aren't tech-savvy. This will show that you can effectively support customers and colleagues alike.
✨Demonstrate a Customer-Focused Mindset
During the interview, emphasise your commitment to providing excellent customer service. Share examples of how you've gone above and beyond to help users, as this aligns with the company's focus on customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about common IT issues you've encountered and how you resolved them. This will help you articulate your thought process and approach to troubleshooting during the interview.
