Service Manager - Machine Tool

£60,000 + 15% bonus + car allowance + excellent wider benefits

Exciting opportunity that will see you responsible for the overall Service department of a specialist machinery manufacturer.

Hybrid working opportunity within a highly reputable market leader. Very little travelling away in general.

Mostly strategic and customer driven job role with the occasional hands-on element to support the business throughout busy periods.

Would suit someone from a machine tool / special purpose machinery background given the product overlap. We are working with an established engineering manufacturer to recruit a Machine Tool Service Manager to lead and schedule a small team of Service Engineers. The focus is to ensure effective technical support, servicing, maintenance and repair of customer’s plant and equipment, which may include elements of installation, modifications and commissioning.

The role is mostly Warwick / home based (around 80% of the time) with some site visits to customers and the occasional need to help with hands on servicing activities during busy periods. We can look at candidates from a Multiskilled background, but a solid understanding of electrical engineering is needed from a technical stance. The machinery is used within automated environments (PLC elements) and has similarities to machine tools. Proven management / supervisory experience within a similar function is needed.

The Service Manager - Machine Tool job will involve:

• Manage daily operations of the Service Department including scheduling, job reviews, technical support and training coordination for field service engineers and office staff.
• Lead the Parts aspect ensuring efficient and timely parts availability for high-value capital equipment.
• Build and maintain strong relationships with customers and suppliers, ensuring clear communication and high service standards throughout the equipment lifecycle.
• Visit customer sites to support the service and sales teams as required, occasionally stepping in to a hands on role where additional support is needed.
• Drive growth in aftermarket revenue through service contracts, upgrades, retrofit opportunities and spare parts.
• Work closely with the sales team to ensure a full perspective on customer needs and successful completions of projects.
• Provide expert technical support to engineers and customers via phone, email and digital platforms, addressing complex service and repair issues.
• Oversee warranty claims management, ensuring accuracy and compliance with manufacturer standards and documentation.

This Service Manager - Machine Tool job will suit:

• Experience managing service and parts operations in capital equipment or industrial machinery sectors.
• Strong technical knowledge of high specification capital equipment, machinery, or related mechanical and electrical systems.
• Excellent leadership skills with the ability to manage, support and motivate a skilled team of engineers.
• Flexible in nature, happy to remain hands on where needed to ensure targets are delivered.

The Service Manager - Machine Tool jobs working environment, opportunities and rewards:

• Part of a global engineering group with strong growth and stability.
• Opportunity to learn and work with specialist equipment within a growing sector. Fantastic product training and development will be given.
• Excellent wider benefits package and very little staying away.

This job is commutable from Warwick, Coventry, Northampton, Birmingham, West Midlands and the surrounding areas.

To apply please contact Joe Parker at Euro Projects Recruitment Ltd.

Visit the Euro Projects Recruitment website to search our latest permanent, contract and interim vacancies.

“Please note that if you are not contacted within the next ten days then your application, on this occasion, has not been successful. We thank you for taking the time to apply.”

This job is posted by Euro Projects Recruitment, a recruitment consultancy specialising in engineering and manufacturing appointments from tool room to boardroom. We combine over 100 years of technical knowledge and recruitment expertise to introduce the best candidates to the best companies. We are passionate about your future and persistent in our efforts to secure you the right job.

Reference: JP-SMW