Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with product returns and assess faults on electronic hardware.
- Company: Join a leading distributor in the tech industry with a friendly culture.
- Benefits: Enjoy a starting salary of £23,800, bonuses, 25 days holiday, healthcare, and a free gym.
- Why this job: Perfect for tech enthusiasts who love problem-solving and want to grow in a supportive environment.
- Qualifications: Ideal for reliable team players with strong communication skills and attention to detail.
- Other info: Full training provided; commutable from Coalville, Shepshed, Loughborough, Ashby, and Leicester.
Full training and development will be provided! Would suit someone who enjoys problem solving with a good eye for detail. Due to the nature of the product, someone with an interest in technology would be ideal.
Excellent bonus scheme available alongside a range of benefits, including healthcare, 25 days holiday + banks, and an on-site gym.
As Product Support Technician, the primary function of this position is to support customers with product returns and assessing faults. The product is electronic hardware and has a software element, so we need someone who enjoys more technical products in general. The role would suit an inquisitive mindset and a positive attitude to help with customer-related issues.
Salary: Starting salary of £23,800 + bonus (c£3,200) + 25 days holiday + pension scheme + free gym + other benefits.
This Product Support Technician job will suit:
- Someone who enjoys working with technical products and learning about how they operate.
- Reliable, a team player, and comfortable with IT packages.
- Good attention to detail.
- Strong communication skills and an ability to help customers.
The Product Support Technician jobs working environment, opportunities and rewards:
- To join a market leader and distributor within their industry sector.
- Modern facility, comfortable working environment, friendly business and excellent team environment & culture.
- Excellent benefits and internal scope for future progression.
The Product Support Technician job will involve:
- Some testing duties and loading of software onto products. Training can be provided.
- Loading specific software onto the relevant products.
- Communicating with customers via phone or email.
This job is commutable from Coalville, Shepshed, Loughborough, Ashby and Leicester.
To apply please contact Joe Parker at Euro Projects Recruitment Ltd.
Product Support Technician employer: Euro-Projects Recruitment Ltd
Contact Detail:
Euro-Projects Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Technician
✨Tip Number 1
Familiarise yourself with the specific electronic hardware and software that the company deals with. Understanding the products will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your problem-solving skills by practising common technical issues related to electronic products. This will prepare you for potential scenarios you might face in the role and demonstrate your proactive approach.
✨Tip Number 3
Highlight your communication skills by preparing examples of how you've successfully assisted customers in the past. Being able to convey complex information clearly is crucial for a Product Support Technician.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Product Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your problem-solving skills and attention to detail. Include any relevant experience with technical products or customer support roles, as this will resonate well with the job description.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for technology and your inquisitive mindset. Mention specific examples of how you've successfully resolved customer issues or worked with electronic hardware in the past.
Highlight Communication Skills: Since the role involves communicating with customers, emphasise your strong communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated in previous roles, especially in technical contexts.
Show Willingness to Learn: Mention your eagerness to learn and adapt, especially regarding the software and testing duties mentioned in the job description. This will demonstrate that you are a good fit for the training and development opportunities offered.
How to prepare for a job interview at Euro-Projects Recruitment Ltd
✨Show Your Problem-Solving Skills
As a Product Support Technician, you'll be dealing with customer issues and product faults. Prepare examples from your past experiences where you've successfully solved problems, especially those related to technology or electronics.
✨Demonstrate Your Attention to Detail
This role requires a keen eye for detail. During the interview, highlight instances where your attention to detail made a difference in your work. This could be anything from catching errors in a project to ensuring customer satisfaction.
✨Express Your Interest in Technology
Since the job involves electronic hardware and software, make sure to convey your enthusiasm for technology. Discuss any relevant hobbies, projects, or experiences that showcase your interest and understanding of technical products.
✨Prepare for Customer Interaction Scenarios
You'll be communicating with customers regularly, so be ready to role-play or discuss how you would handle various customer service scenarios. Emphasise your strong communication skills and your ability to remain positive and helpful under pressure.
