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- Tasks: Support customers with product returns and assess faults on electronic products.
- Company: Join a leading distributor in the tech industry with a friendly culture.
- Benefits: Enjoy 25 days holiday, healthcare, a bonus scheme, and a free gym.
- Why this job: Perfect for tech enthusiasts who love problem-solving and helping others.
- Qualifications: Ideal for reliable team players with strong communication skills and attention to detail.
- Other info: Full training provided; great opportunities for future progression.
Any additional information you require for this job can be found in the below text. Make sure to read thoroughly, then apply.
- Full training and development will be provided!
- Would suit someone who enjoys problem solving with a good eye for detail.
- Due to the nature of the product, someone with an interest in technology would be ideal.
- Excellent bonus scheme available alongside a range of benefits, including healthcare, 25 days holiday + banks, and an on-site gym.
As Customer Service Technician, the primary function of this position is to support customers with product returns and assessing faults. The product is electronic and has a software element, so we need someone who enjoys more technical products in general. The role would suit an inquisitive mindset and a positive attitude to help with customer-related issues.
Salary: £12.21 per hour + bonus (c£3,200) + 25 days holiday + pension scheme + free gym + other benefits.
This Customer Service Technician job will suit:
- Someone who enjoys working with technical products and learning about how they operate.
- Reliable, a team player, and comfortable with IT packages.
- Good attention to detail.
- Strong communication skills and an ability to help customers.
The Customer Service Technician jobs working environment, opportunities and rewards:
- To join a market leader and distributor within their industry sector.
- Modern facility, comfortable working environment, friendly business and excellent team environment & culture.
- Excellent benefits and internal scope for future progression.
The Customer Service Technician job will involve:
- Some testing duties and loading of software onto products. Training can be provided.
- Loading specific software onto the relevant products.
- Communicating with customers via phone or email.
This job is commutable from Coalville, Shepshed, Loughborough, Ashby and Leicester.
To apply please contact Joe Parker at Euro Projects Recruitment Ltd.
Customer Service Technician employer: Euro-Projects Recruitment Ltd
Contact Detail:
Euro-Projects Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Technician
✨Tip Number 1
Familiarise yourself with the specific electronic products and software mentioned in the job description. Understanding how these products work will not only help you during the interview but also demonstrate your genuine interest in technology.
✨Tip Number 2
Brush up on your problem-solving skills by practising common customer service scenarios. Think about how you would handle technical issues or product returns, as this will show your ability to think on your feet and provide effective solutions.
✨Tip Number 3
Prepare to discuss your experience with IT packages and any relevant technical skills you possess. Highlighting your comfort with technology will reassure us that you can handle the demands of the role.
✨Tip Number 4
Showcase your communication skills by practising clear and concise explanations of technical concepts. Being able to convey information effectively to customers is crucial, so consider role-playing with a friend to refine your approach.
We think you need these skills to ace Customer Service Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your problem-solving skills and interest in technology, as these are crucial for the Customer Service Technician position.
Tailor Your CV: Customise your CV to reflect your experience with technical products and customer service. Emphasise any relevant skills, such as attention to detail and strong communication abilities, that align with the job's expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your background makes you a suitable candidate, particularly your experience with IT packages and customer interactions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which are essential traits for this role.
How to prepare for a job interview at Euro-Projects Recruitment Ltd
✨Show Your Technical Interest
Make sure to express your enthusiasm for technology during the interview. Share any personal experiences or projects that demonstrate your interest in technical products, as this role requires a good understanding of electronics and software.
✨Highlight Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues or technical problems in the past. This will showcase your ability to think critically and approach challenges with a positive mindset, which is essential for a Customer Service Technician.
✨Demonstrate Attention to Detail
Since the role involves assessing faults and handling product returns, be ready to discuss situations where your attention to detail made a difference. This could include quality checks or ensuring accuracy in communication with customers.
✨Practice Communication Skills
As you'll be communicating with customers via phone and email, practice clear and concise communication. Consider role-playing common customer scenarios to build confidence and ensure you can convey information effectively.
