Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support major retail clients and enhance customer experience through effective communication.
- Company: Join an award-winning global packaging manufacturer with a vibrant culture.
- Benefits: Gain valuable experience in a dynamic environment with potential for career growth.
- Why this job: Be the vital link between customers and our team, making a real impact.
- Qualifications: Strong communication skills and a knack for building relationships.
- Other info: Office-based role with flexible hours to suit business needs.
The predicted salary is between 28800 - 43200 £ per year.
EP Group is an award-winning, global packaging manufacturer with production facilities across Europe and Southeast Asia. Our global headquarters in Birmingham is home to our dedicated paper manufacturing division providing a wide range of food packaging products for the likes of McDonald's, Amazon, Marks & Spencer and Greggs.
We are now seeking an Account Support Executive, based on site here in Birmingham, to support some of our largest customers in the retail sector. The role of the Account Support Executive is to be the office-based customer liaison. You will work closely with the account management team to establish and agree activities. By working with customer stakeholders and internal colleagues, your ownership of service delivery will enable Account Managers to spend more time with the customer.
Key Responsibilities:- Representing EPG on customer-facing calls and Teams meetings
- Supporting on help desk as and when required
- Successfully working with internal and external stakeholders to resolve operational and technical issues, as well as improve the customer experience
- Maintaining knowledge of products, services and processes to address queries effectively
- Ensure accurate pricing is maintained
- Generating ad hoc reports and basic data analysis
- Creating product codes
- Occasional cover on reception area
- Maintaining customer product portal
- Effective communicator, both written and orally
- Ability to build collaborative working relationships across multiple departments
- Experienced in building trusted partnerships with clients and colleagues
- Strong attention to detail, with ability to multi-task, plan and prioritise
- Understanding of when to escalate and when to take ownership
- Excellent writing and communication skills
- A good understanding of Excel
- Group focused and supportive of colleagues
This is an office-based role between 8.00am to 5.30pm (based on 8-hour shifts with half an hour for lunch). The hours may vary according to the needs of the business.
Account Support Executive - Maternity Cover in Birmingham employer: Euro Packaging UK
Contact Detail:
Euro Packaging UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Support Executive - Maternity Cover in Birmingham
✨Tip Number 1
Get to know the company inside out! Research EP Group, their products, and their clients. This will help you speak confidently about how you can support their needs during interviews.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with customers and internal teams, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at EP Group.
We think you need these skills to ace Account Support Executive - Maternity Cover in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Account Support Executive role. Highlight your communication skills and any experience with customer service or account management to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you a great candidate. Don’t forget to mention your ability to build relationships and work collaboratively.
Show Off Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. We want to see that you can communicate effectively and maintain accuracy in your work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Euro Packaging UK
✨Know Your Stuff
Make sure you have a solid understanding of the company's products and services. Familiarise yourself with their key clients like McDonald's and Amazon, and be ready to discuss how you can support their needs as an Account Support Executive.
✨Show Off Your Communication Skills
Since this role requires effective communication, practice articulating your thoughts clearly. Prepare examples of how you've successfully liaised with customers or resolved issues in the past, as this will demonstrate your ability to build relationships.
✨Be Ready to Multi-task
The job involves juggling various tasks, so think of instances where you've managed multiple responsibilities. Highlight your organisational skills and how you prioritise tasks to ensure smooth service delivery.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the team dynamics. This shows your interest in the position and helps you gauge if it's the right fit for you. For example, ask about the biggest challenges the account management team faces.