At a Glance
- Tasks: Provide top-notch customer service and support for our growing sales division.
- Company: Join an award-winning global packaging manufacturer with a vibrant culture.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with potential for career advancement and skill development.
- Why this job: Be part of an exciting business arm and make a real impact.
- Qualifications: Experience in B2B sales or account support with strong customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
EP Group Account Support Executive EP Group is an award winning, global packaging manufacturer with production facilities across Europe and Southeast Asia.
Our global headquarters in Birmingham is home to our dedicated paper manufacturing division providing a wide range of food packaging products for the likes of Mc Donalds, Amazon, Marks & Spencer and Greggs.
We are now seeking an Account Support Executive to be based on site here in Birmingham.
The role will provide excellent customer service and account support for one of our fast-growing sales divisions.
You will help to develop, grow and be part of an exciting arm of the business.
Key Responsibilities Account Support Executive To accurately process all sales orders in line with stated time limits To contact all customers by telephone as directed and within the stated time limits, ensuring customers have no cause for complaint or conflict.
To respond to all inbound calls & inbound emails in accordance with company policy.
To respond to customers in a prompt and courteous manner on all customer enquiries within the given time limits.
Managing and concluding customer queries to a satisfactory outcome Escalate customer queries if needed.
To communicate with all appropriate internal departments to ensure set objectives for individual accounts are met.
Attending meetings or team calls with customers as and when required.
To assist the credit control supervisor to ensure strict payment to terms as agreed with each account.
Work with the wider operational team to ensure all deliveries are fulfilled on time and in full (OTIF).
Cover main reception when required Key Requirements Account Support Executive Experience in B2B sales or account support, with strong customer service skills.
Possess the ability to work well under pressure.
Must be able to communicate at all levels both internally & externally.
Must have experience in using Microsoft Excel, Microsoft Word & Microsoft Office packages.
Positive attitude with good problem-solving skills and attention to detail.
Be numerate and commercially astute.
Knowledge of SAP desirable but not essential.
Please note the role does cover some bank holidays TPBN1_UKTJ
Account Support Executive in Yardley employer: Euro Packaging UK Limited
EP Group is an exceptional employer, offering a dynamic work environment in Birmingham where innovation meets collaboration. As part of our team, you'll enjoy comprehensive training and development opportunities, fostering your professional growth while contributing to high-profile projects for renowned clients. Our commitment to employee well-being and a supportive culture ensures that you will thrive both personally and professionally in this rewarding role.
StudySmarter Expert Advice🤫
We think this is how you could land Account Support Executive in Yardley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Euro Packaging UK Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Euro Packaging UK Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Support Executive in Yardley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Euro Packaging UK Limited:Your cover letter is your chance to shine! Tell us why you want to work at Euro Packaging UK Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Euro Packaging UK Limited!
How to prepare for a job interview at Euro Packaging UK Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
