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- Tasks: Be the friendly face of our building, ensuring a warm welcome and exceptional service.
- Company: Join a beautifully restored building in Birmingham's vibrant business district.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Supportive team culture with opportunities to engage and connect with clients.
- Why this job: Make a real impact by enhancing occupier satisfaction and creating memorable experiences.
- Qualifications: 2 years of customer service experience and a passion for people.
The predicted salary is between 24000 - 36000 £ per year.
Louisa Ryland House is a beautifully restored 20th century building, with state of the art facilities in the heart of Birmingham's Colmore Business District. Following a remarkable refurbishment in 2023, it now boasts a thriving community of clients. We are seeking a Front of House Receptionist to provide a professional and personable experience from the moment you enter the building.
You will bring personality and exceptional customer service to our clients, whilst assisting the Building Manager and Property Manager in all aspects of service delivery and site performance. This person should have at least 2 years of operational experience within a flexible workspace (i.e. co-working centre), multi-let business space or wider hospitality.
The key responsibilities are:
- Occupier satisfaction and on-boarding
- Day to day supplier relationships
- Assisting with sales performance
Being highly personable and friendly, the ideal candidate is the face of the business to occupiers and will also be able to spot opportunities to enhance customer services and occupier satisfaction. This role will work closely with and report to the Building Manager, as well as the Property Manager and the wider EPIL team.
This role is there to support the smooth running of the site, support the Building Manager, and step up in their absence.
- A friendly, welcoming and efficient running of the front of house
- A focus on occupier satisfaction
- Input when reviewing processes and supporting systems
- Engaging proactively with the LRH support functions and supply chain
- Ordering inventory
- Input when reviewing supplier performance
- Health & Safety Legislation Compliance
- Implementation of events schedule (local leaders, networking, drinks, morning meditation etc)
- Having an understanding of buildings specification, space availability and pricing in order to give tours to prospective occupiers from time to time
You are the Building Champion! By being an advocate for the occupiers at every step, you'll help the rest of the team keep the customer at the heart of everything we do. It's all about the people in the building. You need to forge friendly but trusting relationships with them. Seek opportunities to engage with occupiers and get a true understanding.
Ensuring a warm welcome, full of your character for everyone who comes through the doors, forging relationships, remembering names, and implementing little touches that make people smile and (fleetingly) forget the pressures on them; owning and embracing the welcome experience and front of house areas, driving standards to make the spaces sparkling, comfortable, welcoming, memorable and useful. Being house proud and thinking about what can be improved. Regularly reviewing all building amenities and engaging with occupiers through meetings and surveys to identify changes in requirements.
You are self-motivated, diligent, enthusiastic and approachable.
Front of House Receptionist in Birmingham employer: Euro Packaging UK Limited
Contact Detail:
Euro Packaging UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Receptionist in Birmingham
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with clients and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your people skills! As a Front of House Receptionist, you'll be the face of the business. Role-play common scenarios with friends or family to boost your confidence in handling various customer interactions and queries.
✨Tip Number 3
Prepare some thoughtful questions to ask during your interview. This shows your genuine interest in the role and helps you understand how you can contribute to enhancing occupier satisfaction and service delivery.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and reinforce your enthusiasm for the position. Plus, it’s a great way to remind them of your personality and approachability.
We think you need these skills to ace Front of House Receptionist in Birmingham
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share experiences that highlight your customer service skills and how you connect with people.
Tailor Your Application: Make sure to customise your application for the Front of House Receptionist role. Highlight relevant experience in hospitality or flexible workspaces, and mention specific examples of how you've enhanced customer satisfaction in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and your key points stand out. This will help us quickly see why you’re a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Louisa Ryland House!
How to prepare for a job interview at Euro Packaging UK Limited
✨Show Your Personality
As a Front of House Receptionist, your personality is key! Make sure to let your character shine through during the interview. Share anecdotes that highlight your customer service skills and how you’ve created memorable experiences for clients in the past.
✨Know the Space
Familiarise yourself with Louisa Ryland House and its facilities before the interview. Understanding the building's specifications and the services offered will show your genuine interest in the role and help you answer questions more effectively.
✨Engage with the Interviewers
Treat the interview like a conversation rather than a Q&A session. Ask questions about the team dynamics and how they engage with occupiers. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
✨Demonstrate Proactivity
Be ready to discuss how you can enhance customer satisfaction and service delivery. Think of specific examples where you’ve identified opportunities for improvement in previous roles, and be prepared to share these insights during the interview.