At a Glance
- Tasks: Provide top-notch customer service and support for our growing sales division.
- Company: Join EP Group, an award-winning global packaging manufacturer.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Work in a vibrant office in Birmingham with a supportive team.
- Why this job: Be part of an exciting team and make a real impact in the packaging industry.
- Qualifications: Experience in B2B sales or account support with strong customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
- EP Group
- Account Support Executive
EP Group is an award winning, global packaging manufacturer with production facilities across Europe and Southeast Asia.
Our global headquarters in Birmingham is home to our dedicated paper manufacturing division providing a wide range of food packaging products for the likes of Mc Donalds, Amazon, Marks & Spencer and Greggs.
We are now seeking an Account Support Executive to be based on site here in Birmingham.
The role will provide excellent customer service and account support for one of our fast-growing sales divisions.
You will help to develop, grow and be part of an exciting arm of the business.
Key Responsibilities
- Account Support Executive
- To accurately process all sales orders in line with stated time limits
- To contact all customers by telephone as directed and within the stated time limits, ensuring customers have no cause for complaint or conflict.
- To respond to all inbound calls & inbound emails in accordance with company policy.
- To respond to customers in a prompt and courteous manner on all customer enquiries within the given time limits.
- Managing and concluding customer queries to a satisfactory outcome
- Escalate customer queries if needed.
- To communicate with all appropriate internal departments to ensure set objectives for individual accounts are met.
- Attending meetings or team calls with customers as and when required.
- To assist the credit control supervisor to ensure strict payment to terms as agreed with each account.
- Work with the wider operational team to ensure all deliveries are fulfilled on time and in full (OTIF).
- Cover main reception when required
- Key Requirements
- Account Support Executive
- Experience in B2B sales or account support, with strong customer service skills.
- Possess the ability to work well under pressure.
- Must be able to communicate at all levels both internally & externally.
- Must have experience in using Microsoft Excel, Microsoft Word & Microsoft Office packages.
- Positive attitude with good problem-solving skills and attention to detail.
- Be numerate and commercially astute.
- Knowledge of SAP desirable but not essential.
- Please note the role does cover some bank holidays
- TPBN1_UKTJ
Account Support Executive in Birmingham employer: Euro Packaging UK Limited
EP Group is an exceptional employer, offering a dynamic work environment in Birmingham where innovation meets collaboration. As part of our team, you'll enjoy comprehensive training and development opportunities, fostering your professional growth while contributing to high-profile projects for renowned clients. Our commitment to employee well-being and a supportive culture ensures that you will thrive both personally and professionally in this rewarding role.
