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- Tasks: Support major retail clients and enhance customer experience through effective communication.
- Company: Join an award-winning global packaging manufacturer with a vibrant culture.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Be the vital link between customers and our team, making a real difference.
- Qualifications: Strong communicator with attention to detail and Excel skills.
- Other info: Office-based role with flexible hours and potential for weekend meetings.
The predicted salary is between 28800 - 43200 £ per year.
EP Group is an award-winning, global packaging manufacturer with production facilities across Europe and Southeast Asia. Our global headquarters in Birmingham is home to our dedicated paper manufacturing division providing a wide range of food packaging products for the likes of McDonalds, Amazon, Marks & Spencer and Greggs. We are now seeking an Account Support Executive, based on site here in Birmingham, to support one of our largest customers in the retail sector.
You will work closely with the account management team to establish and agree activities and be the liaison between the customer and our business. You will work with customer stakeholders and internal colleagues to take ownership of service delivery which will enable the team to provide a higher quality of service.
Key Responsibilities:- Representing EPG in customer-facing calls and Teams meetings
- Successfully working with internal and external stakeholders to resolve operational and technical issues, as well as improve the customer experience
- Maintaining knowledge of products, services and processes to address queries effectively
- Capturing, logging and tracking of price and product enquiries
- Ensuring accurate pricing is maintained
- Generating ad hoc reports and basic data analysis
- Keeping the team updated of progress and changes
- Effective communicator, both written and orally
- Ability to build collaborative working relationships across multiple departments
- Experience of building trusted partnerships with clients and colleagues
- Strong attention to detail, with ability to multi-task, plan and prioritise
- Understanding of when to escalate and when to take ownership
- Excellent writing and communication skills
- A good understanding of Excel
This is an office-based role working an 8-hour shift to suit, between 8.00am to 5.30pm (8-hour shift with half an hour for lunch); however, there may be an occasional requirement to attend meetings at customer sites. The hours may vary according to the needs of the business and may include occasional weekends.
Account Support Executive in Birmingham employer: Euro Packaging UK Limited
Contact Detail:
Euro Packaging UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Support Executive in Birmingham
✨Tip Number 1
Get to know the company inside out! Research EP Group's products and their major clients like McDonald's and Amazon. This will help you speak their language during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with both customers and internal teams, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online platforms to refine your delivery.
✨Tip Number 3
Show off your problem-solving skills! Think of examples where you've successfully resolved issues in the past. This will demonstrate your ability to handle operational challenges and improve customer experience, which is crucial for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at EP Group.
We think you need these skills to ace Account Support Executive in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Account Support Executive role. Highlight your communication skills and any experience working with clients or stakeholders, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Be sure to mention your attention to detail and ability to multi-task.
Showcase Your Excel Skills: Since a good understanding of Excel is a requirement, don’t forget to mention any relevant experience you have with data analysis or reporting. We love seeing candidates who can handle numbers with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Euro Packaging UK Limited
✨Know Your Stuff
Make sure you have a solid understanding of EP Group's products and services. Familiarise yourself with their key clients like McDonald's and Amazon, and be ready to discuss how you can enhance the customer experience based on your knowledge.
✨Show Off Your Communication Skills
As an Account Support Executive, effective communication is crucial. Practice articulating your thoughts clearly and confidently. Consider role-playing common interview scenarios with a friend to refine your responses and ensure you come across as approachable and professional.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved operational or technical issues in the past. Highlight your ability to work collaboratively with both internal teams and external stakeholders to showcase your problem-solving skills.
✨Be Detail-Oriented
Since attention to detail is key for this role, be prepared to discuss how you manage multiple tasks and prioritise effectively. Bring up specific instances where your attention to detail made a difference in your previous roles, especially in data analysis or report generation.
