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- Tasks: Provide top-notch customer service and manage orders for a multinational company.
- Company: Established multinational based in Wigan with a vibrant team culture.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Join a diverse team and make a real difference in customer satisfaction.
- Qualifications: Fluent in German and English with proven customer service experience.
- Other info: Opportunity for career growth in a supportive and fast-paced setting.
The predicted salary is between 24000 - 30000 £ per year.
Location: Wigan, Greater Manchester, United Kingdom
Salary: £28k - 30k per year
Job type: Permanent
Our client, an established multinational based in Wigan, is looking to recruit a fluent German speaker for their Customer Service Team. Reporting to the team leader, the Customer Service Team Representative is to act as the primary representative regarding communication to the customer for all aspects of service and customer care.
Core Responsibilities:
- Deliver a high standard of service to all aspects of the Business.
- Assist in customer order fulfilment activities such as taking orders, giving information, determining delivery dates, and identifying appropriate shipping methods and rates.
- Liaise with all company department staff to continuously improve processing and delivery times of customer orders.
- Handle and resolve customer complaints/enquiries in a timely and accurate manner – delivering solutions that match the customer’s needs and meet their objectives.
- Manage and resolve conflict when unable to meet the customer’s expectations, with a minimum amount of input from line managers and sales managers.
Expected Capabilities:
- Fluent in German and English, both spoken and written.
- Confident in addressing difficult situations using the telephone as a first method of communication to the customer.
- Able and prepared to make decisions within the scope of the role.
- Make quick-thinking decisions and adapt to different situations, identifying potential issues.
- Oversee customer projects from initial receipt of order through planning, manufacturing, shipping, and final delivery.
- Ensure daily workload is completed, including occasional overtime when required by urgent circumstances.
- Remain organized and proactive at all times, identifying priorities and managing multiple situations simultaneously.
Qualifications:
- Previous commercial/office experience at a B2B level, working in a professional environment with proven customer service experience.
- Proficiency in Microsoft Office and ability to learn new systems and databases.
- Full UK work permit required.
German Customer Services Coordinator in Wigan employer: Euro London
Contact Detail:
Euro London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Customer Services Coordinator in Wigan
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to sound confident and clear. Role-play common customer scenarios with a friend to get comfortable handling tricky situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job. Don’t miss out on this opportunity!
We think you need these skills to ace German Customer Services Coordinator in Wigan
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in German and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience: When you're writing about your previous roles, focus on your customer service experience. We love seeing examples of how you've handled customer complaints or enquiries, so share those stories that show off your problem-solving skills.
Be Proactive and Organised: In your application, mention times when you’ve managed multiple tasks or projects simultaneously. We’re looking for someone who can stay organised and prioritise effectively, so give us the lowdown on how you do that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Euro London
✨Brush Up on Your German
Since the role requires fluency in German, make sure to practice your language skills before the interview. Try to engage in conversations or even do a mock interview in German to boost your confidence.
✨Know the Company Inside Out
Research the multinational company thoroughly. Understand their values, products, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in the role. Prepare examples from your past experience where you successfully handled complaints or resolved conflicts. This will demonstrate your problem-solving skills.
✨Showcase Your Organisational Skills
The job requires managing multiple situations simultaneously. Be ready to discuss how you prioritise tasks and stay organised. You could even share a specific example of a time when you juggled several responsibilities effectively.
